Bank Office Role

ICare GB Ltd; Monkton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Pension scheme

Flexible working opportunities

Paid shadowing shifts

Training and ongoing development

Blue Light Card reimbursement

Employee Assistance Programme

Free uniform and PPE

Job summary

ICare Group is seeking compassionate, reliable individuals to join our Community Assistance team in South Ayrshire. The role runs 9am–3pm with a UK driving licence and access to a vehicle.

Internal vacancy only, with training, support and development provided to help you succeed in delivering high-quality in-home care. Responsibilities include administrative duties, customer contact, home visits to introduce services, and coordination of wellbeing calls.

Qualifications

• Experience in an Administration role.
• Customer-facing experience preferred.
• Confident Microsoft Office skills.
• Positive, supportive demeanour with a genuine passion for helping others.

Responsibilities

• Support and assist the Meals Office Team and carry out general admin duties.
• Respond to emails, answer the phone, take messages, place internet orders, print meals rounds sheets, pack meals and clean equipment.
• Carry out home visits to new customers, discuss service and payment options, assist with forms and menu choices, complete risk assessments.
• Assist with general administration and Health & Safety, stock control, and cash reconciliation while supporting clients and staff.
• Occasional driving, cooking and/or cleaning duties as required.

Skills

Administration experience

Customer service

IT proficiency

Positive attitude

Excellent communication

Collaborator

Flexibility

Diligence

Valid driver's license

Work related car insurance

Background checks

Tools

Microsoft Office

Job description

Bank office Role – South Ayrshire

£13.55 per hour – weekly pay

Paid Mileage 25p per mile

Bank office role to cover for holidays and sickness

9am – 3pm

Must have a valid UK driver's licence and access to a vehicle.

Please note: This is an internal vacancy only. Applications from external candidates will not be considered.

What if your next job was more than just a job?

At ICare Group, we believe everyone deserves the opportunity to live independently, safely and comfortably in their own home.

We're looking for caring, compassionate and reliable individuals to join our Community Assistance team supporting people across the South Ayrshire area and surrounding areas.

Whether you're already working in care or looking for a rewarding new career, we'll give you the training, support and encouragement you need to succeed.

What You will Do:

• To generally support and assist the work of the Meals Office Team.
• To complete general administrative duties, such as responding to emails, answering the telephone, and taking any messages as required, placing internet orders, printing meals rounds sheets, packing meals and cleaning equipment.
• Home Visits - carry out home visits to new customers before they begin the service. To introduce our service, discussing payment methods, assisting with form completion and menu choices. Completing the home address risk assessments.
• To assist with general administration and Health and Safety of the Unit – involves stock control and planning, cash reconciliation providing support and information to clients and staff.
• Occasional cooking, cleaning and/or driving duties as required.

What We are Looking For:

• Administration Experience: Previous experience in an Administration role.
• Customer Service Experience: Previous experience in a customer-facing role is preferred.
• IT Proficiency:Confident skills in Microsoft Office.
• Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
• Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
• Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
• Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
• Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
• Valid Driver's License: A clean, valid driver's license and reliable vehicle are required.
• Work Related Car Insurance: Hold or willing to obtain work related car insurance.
• Background Checks: Willingness to undergo necessary background checks.

Important Information Before You Apply

• Hold a full UK driving licence.
• Have access to your own vehicle.
• Be willing to obtain Class 1 Business Insurance if not already in place.

What You'll Receive

• £13.55 per hour, weekly pay
• Paid mileage between calls at 25 pence per mile
• Pension scheme
• Flexible working opportunities
• Paid shadowing shifts
• Training and ongoing development
• Blue Light Card reimbursement
• Employee Assistance Programme
• Free uniform and PPE
• Employee recognition initiatives and Carer Awards
• Dedicated wellbeing and support team
• Opportunity to work for a sustainability-focused organisation

Join ICare in South Ayrshire and start a career where what you do truly matters.

Inclusion |Compassion |Aspire |Respect |Empowerment

"Because great care starts with great people."