Bank General Porter - October

The Methodist Church in Britain; East Midlands; In loco; GBP 12.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full training during first month

Descrizione del lavoro

Northampton General Hospital is seeking a Bank General Porter to support the Portering Services. The role involves moving patients safely by wheelchair, stretcher, and bed, along with handling equipment, post, waste, and medical gas duties on a rotating basis.

No formal qualifications are required as on‑the‑job training is provided; candidates should be able to work across a 24-hour rota, including weekends and bank holidays, and may join the radiology transfer team as needed.

Competenze

• Excellent oral and written communication; accurate record keeping.
• Previous customer-facing experience.
• Ability to follow instructions and learn on the job.
• Able to work with minimal supervision and maintain confidentiality.
• Flexible hours including weekends may be required.

Mansioni

• Transport patients safely around the hospital by wheelchair, stretcher, and bed.
• Move beds, equipment, blood products, specimens, and gas cylinders across site.
• Deliver post to designated areas and collect mail.
• Dispose of clinical waste and maintain infection control practices.
• Lead teams when supervisors are unavailable and coordinate duties.
• Use two-way radios to communicate and follow health and safety policy.

Conoscenze

Communication skills

Team coordination

Multitasking

Initiative

Formazione

NVQ in customer services

Strumenti

Timesheet software

Descrizione del lavoro

Bank General Porter post in the Portering Services at Northampton General Hospital, offered on a bank basis. The work centres on moving patients safely around the site by wheelchair, stretcher and bed, alongside equipment, post, waste and medical gas duties. Cover may be across the full 24-hour rota including weekends and bank holidays, or within the radiology transfer team. Candidates need no formal qualifications, as training is given on the job.

What the job involves

• Transport patients around the hospital safely, explaining instructions and communicating with them sensitively
• Move beds, equipment, blood products, specimens, pharmacy products, furniture and gas cylinders across the site
• Sort, collect and deliver post to designated areas
• Collect and dispose of refuse, laundry and clinical waste from wards and departments
• Change and replenish medical gas pipelines once trained
• Carry out general mortuary duties and transport the deceased from wards
• Clean portering equipment, including trolleys, wheelchairs and electric tugs
• Maintain high standards of infection control and hand hygiene
• Work with supervisors to deliver a high standard of service to patients, staff and visitors
• Lead and coordinate teams when supervisors are not available
• Use two-way radios to communicate
• Carry out duties in line with Trust health and safety policy and departmental practice

What’s required

Qualifications

• Ability to retain information and learning from on-the-job training
• Excellent oral and written communication and accurate record keeping

Experience

• Previous experience in a customer-facing role, with excellent customer service skills

Skills & knowledge

• Ability to follow instructions
• Ability to build rapport with staff, patients and visitors
• Ability to multitask and switch quickly when priorities change
• Ability to prioritise and use initiative
• Computer skills, including inputting monthly timesheet data
• Knowledge of good health and safety practice and of different cultural needs

Other

• Self-motivated, working with minimal supervision
• Ability to lead and coordinate a team when on duty
• Respect for patient privacy, dignity and confidentiality
• Able to carry out frequent physical work, such as pushing and pulling trolleys and beds
• Able to remain calm under pressure and in challenging situations
• Commitment to the hours the job requires, including flexibility in working

Nice to have

• Previous experience of working in a healthcare setting
• Previous portering experience
• Training in health and safety practice
• NVQ, apprenticeship or equivalent in customer services

What’s offered

• Full training in all duties during the first month of working