Bank Care and Support Assistant

Sanctuary; Bury St Edmunds; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Health and well-being plans

Online discounts

Learning and development opportunities

Job summary

Sanctuary Supported Living is seeking a Bank Care and Support Assistant at Hilltop House, Bury St Edmunds. You will support people with disabilities, helping them build independence through personalised care and daily routines.

You will work as a key worker to implement care plans, provide compassionate care, assist with personal hygiene, and help customers access the community. NVQ2 or willingness to work towards it is preferred.

Qualifications

• Experience delivering personal care is helpful but not essential.
• NVQ Level 2 in Health and Social Care or willingness to work towards it.

Responsibilities

• Support customers with learning and physical disabilities to build independence and reach their potential.
• Work as a key worker to help individuals create and follow care and support plans.
• Provide personalised care, including sensitive personal care and safe medication management.
• Assist customers with daily routines such as getting up, washed and dressed.
• Support customers to access the community, including shops, cafés, friends and appointments.
• Promote a positive culture by engaging with customers and reducing social isolation.
• Help maintain a clean and comfortable environment and follow safe practices, including risk assessments.

Skills

Kind, caring and compassionate

Teamwork

Flexible and adaptable

Strong organisational skills

IT skills

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

Bank Care and Support Assistant Hilltop House, 2 Heldhaw Road, Bury St Edmunds, Suffolk, IP32 7ER.

£13.15 per hour Hours as and when required.

Empower independence, every single day We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Bank Care and Support Assistant to our vibrant disability service at Hilltop House, 2 Heldhaw Road, Bury St Edmunds, Suffolk, IP32 7ER. You'll be part of a compassionate, community-focused team supporting people with a disability that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with learning and physical disabilities to build independence and reach their potential
• Work as a key worker to help individuals create and follow care and support plans
• Provide personalised care, including sensitive personal care and safe medication management
• Assist customers with daily routines such as getting up, washed and dressed
• Support customers to access the community, including shops, cafés, friends and appointments
• Promote a positive culture by engaging with customers and reducing social isolation
• Help maintain a clean and comfortable environment and follow safe practices, including risk assessments

Your skills

• Experience delivering personal care is helpful but not essential
• Kind, caring and compassionate nature
• Ability to work well both independently and as part of a team
• Flexible and adaptable to changing customer needs
• Strong organisational skills
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

We can only accept applications from individuals with the right to work in the UK.

All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

Internal candidates should apply via their internal careers account.

Job reference 229276

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status . We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.Job Segment: Home Care, Healthcare