Band 5 Operational Support Manager - FTB

NHS; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Job summary

A healthcare organization in Birmingham is seeking an Operational Support Manager to lead operational management within its Mental Health Division. The role involves providing operational support, managing a range of services, and ensuring quality and financial targets are met. Candidates should have staff management experience, be skilled in Microsoft Office, and possess strong communication skills. This position offers a salary between £31,049 and £37,796 annually, depending on experience, and encourages individuals motivated to make a difference in mental health services.

Qualifications

• Previous experience of staff management or ability to manage people effectively.
• Knowledge of using software packages including Word, Access, Excel, PowerPoint.

Responsibilities

• Provide operational support to the Management Team.
• Support the Operational Manager and Service Manager to meet quality and financial targets.
• Line manages administrative leads and maintains efficient working practices.
• Solve day-to-day operational issues regarding clinics, waiting lists, and other problems.
• Undertake risk reviews and populate risk registers as appropriate.

Skills

Excellent verbal and written communication skills

Ability to analyse data

Demonstrated ability to prioritise workload

Flexible and highly motivated

Excellent attention to detail

Ability to work independently

Education

Degree level or equivalent experience

Tools

Word

Access

Excel

PowerPoint

Job description

Band 5 Operational Support Manager - FTB

The closing date is 16 December 2025

The post holder will work within the Mental Health Division of BWC and will lead on pieces of work that support clinical pathways within Forward Thinking Birmingham. The post will hold operational management responsibility for a portfolio of defined services and will be working with relevant clinical leads within these service areas. The post will cover services that are delivered city wide. Location to be discussed with line manager.

Main duties of the job

• To provide operational support to the Management Team in meeting Divisional objectives.
• The post will specifically support the Operational Manager and Service Manager to ensure that quality, activity and financial targets are met.
• The post-holder will be expected to undertake a wide range of operational duties.
• Line manages the administrative leads and ensures that efficient working practices and standards are in place, and that standard operating procedures are developed and maintained.
• Validating waiting lists and supporting administrative training.
• Problem solve any issues which arise on a day-to-day basis in the service regarding clinics, waiting lists, PALS, or other operational problems.
• Assist in the management of projects.
• Investigate informal complaints and incidents in line with the Trust policy as required.
• Working with clinicians, mental health practitioners, administrators and operational staff to manage the waiting lists effectively.
• Support with preparation and writing up of service meeting reports and actions.
• Undertake risk reviews and populate risk registers, as appropriate.
• Ensure the Operational Manager and Service Manager are kept updated on issues that could affect service performance.
• Be actively involved in non-clinical risk audit arrangements, deputising for the Operational Manager, if required.
• Ensure data that captures KPI's, and any commissioning audits is tracked and managed meticulously.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Person Specification

Training and Qualifications

• Degree level or equivalent level of experience

Knowledge and experience

• Previous experience of staff management or evidence of ability to manage people effectively
• Knowledge and experience of using software packages, Word, Access, Excel, PowerPoint

Skills and Abilities

• Excellent verbal and written communication skills
• Ability to analyse data obtained from several data sources in order to make informed decisions
• Demonstrates an ability to prioritise own workload and meet strict deadlines

Personal Qualities

• Flexible and highly motivated
• Excellent attention to detail
• Ability to work in a challenging and busy environment.
• Ability to work independently and demonstrate a high degree of autonomy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham and Solihull Mental Health NHS Foundation Trust

£31,049 to £37,796 a yearper annum, pro rata