Band 4 Emergency Department Administrator

University Hospitals Birmingham NHS Foundation Trust

Birmingham

On-site

GBP 28,000 - 31,000

Full time

12 hours ago

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Job summary

The University Hospitals Birmingham NHS Foundation Trust is seeking a Medical Secretary to provide comprehensive secretarial and admin support to the Medical, Nursing and Operational Team at Heartlands Hospital in Birmingham. The role emphasises minute taking, confidentiality and strong organisational skills in a busy NHS setting.

You will work with Radiology reports, liaise with the ED Consultant Team and MDT, triage complaints, and support the team with MS Office tasks and patient

Qualifications

GCSE English and Maths at a minimum level.
NVQ level 3 in Business Administration or equivalent clerical experience.
AMSPAR or equivalent medical terminology qualification.
Working knowledge of medical terminology.

Responsibilities

Provide comprehensive secretarial and admin support to the Medical, Nursing and Operational Team.
Take minutes, manage confidential information and support NHS governance processes.
Progress Radiology reports and action clinical outcomes after liaison with ED Consultants.
Triage department complaints and allocate to the correct clinician for timely review.
Provide general administrative support to the team and maintain MS Office correspondence.

Skills

Strong communication

Time management

Problem solving

Confidentiality

Microsoft Office proficiency

Education

GCSE English and Maths A-C

Business Administration NVQ level 3

AMSPAR Certificate

Medical terminology knowledge

Tools

Word

Excel

Outlook

Access (database)

Job description

Job Summary

The post holder will provide a comprehensive and efficient secretarial and admin provision to the Medical, Nursing and Operational Team at Birmingham Heartlands Emergency Department.

The team consists of five members of staff, and we would welcome a candidate with strong communication skills and an interest in being part of a busy team. The successful candidate is required to be experienced in minute taking, have excellent time management skills with the ability to problem solve and deal with staff and patient enquiries. It is important that the candidate understands confidentiality and NHS Governance Processes. The successful candidate will be expected to work on their own initiative and work well as part of the team.

Main Duties, Tasks & Skills Required

The candidate will be expected to work through Radiology Reports and action the clinical outcomes. This requires liaison with the ED Consultant Team and MDT working. The team member will also triage complaints to the department, ensuring they are allocated to the correct clinician for review and managed in a timely manner. The successful candidate will have a named number of medics / nurses that they are responsible for and will provide administrative support to the team.

Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence, is essential to the role.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Qualifications

Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in a clerical environment
AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Working knowledge of medical terminology

Experience

Essential

Experience of working as a Medical Secretary
Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
Experience of using IT systems
Experience of working in Healthcare
Good Organisational skills
Able to use own initiative and deal with the unpredictable
Able to work under pressure and to multi-task
Able to work to deadlines

Desirable

Experience of working in a busy environment

Additional Criteria

Essential

Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to workDemonstrates care and compassion
Good inter-personal and communication skills
Good organisational skills
Team Player
Conscientious
Demonstrates reliability, motivation and commitment
Ability to travel to multiple sites

Desirable

Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Ranjit Bhogal

Ranjit.Bhogal@uhb.nhs.uk

01214242257

Pay scheme

Agenda for Change

Band

Band 4

Salary

£28392.00 to £31157.00 Yearly

Contract

Permanent