Band 3 Ward Service Coordinator (WSC) - Endoscopy

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Band 3 Ward Service Coordinator for the Endoscopy department. The role focuses on coordinating non-clinical services to support a high-quality patient experience and seamless ward operations.

The post holder will work with the ward clinical team and nursing staff to maintain the patient environment, deliver supplies, and support the delivery of care. The closing date for applications is 10 November 2026.

Qualifications

• Evidence of Level 2 Maths & English qualifications.
• Evidence of Level 3 qualification in Health/Social Care or Hospitality & Catering, or 2 A levels.
• Evidence of training via Moodle or in-house platforms.
• Care Certificate / Health & Safety knowledge (COSHH).

Responsibilities

• Coordinate with the ward team to ensure non-clinical services meet patient and ward requirements.
• Assist the clinical manager to maintain the patient environment and services.
• Work with multi-disciplinary team to support direct patient care indirectly.
• Coordinate with the Nurse in charge during the duty span.

Skills

Communication skills

Customer service

Health & safety awareness

Moving & handling

Education

Level 2 Maths & English

Level 3 qualification in Health/Social Care or Hospitality & Catering

In-house training / NHS experience

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 3 Ward Service Coordinator (WSC) - Endoscopy

The closing date is 10 November 2026

The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.

They will assist the clinical manager and staff within the department, clinical area to ensure appropriate and effective delivery of services to maintain the patient environment and services to patients.

The Ward Services Coordinator will work co-operatively with colleagues, as part of the department team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.

To coordinate with the Nurse in charge of the dept for the span of the duty.

Main duties of the job

The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.

They will assist the clinical manager and staff within the department, clinical area to ensure appropriate and effective delivery of services to maintain the patient environment and services to patients.

The Ward Services Coordinator will work co-operatively with colleagues, as part of the department team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.

To coordinate with the Nurse in charge of the dept for the span of the duty.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description

Qualifications

• * Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C /Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
• * Evidence of completion of Level 3 Qualification or above in Health /Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
• * Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene /
• Care Certificate/ Health & Safety i.e. COSHH
• * Evidence of completion of "in house" training associated with employment,via on-line training platforms, Moodle, in house training etc.

Experience

• * Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary
• team
• * Experience of undertaking audit of stock and replenishment of supplies
• * Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
• * Can demonstrate understanding of the following :
• o Health & Safety
• o Infection prevention control practice
• o Food hygiene practice /standards
• o Moving and handling
• o Customer service /care skills
• * Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
• * Can demonstrate understanding of how this role contributes to patient health and wellbeing
• * Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
• * Can demonstrate an understanding of Safeguarding and how this relates to the role
• * Can demonstrate how data protection and confidentiality relate to the role
• * Understands and supports ward / service routine and structures.
• * Participates in training associated with the role.
• * Supports / trains and educates new staff on the role / duties associated with the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust