Band 3 Family Support Worker - Paediatric HIV service

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 17,000 - 22,000; Part time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a part-time role to support children, young people and families affected by HIV. You will work with the MDT and Lead CNS to provide compassionate, holistic care, booking tests and managing patient information.

The role is predominantly office-based at Heartlands Hospital with possible community visits, requiring strong IT skills and the ability to collaborate across agencies and statutory bodies.

Qualifications

• Experience in supporting children, young people and their families with complex social needs and long-term health conditions (HIV).
• Confident, enthusiastic and sensitive to families' needs.
• Office-based role with potential community visits.
• Knowledge of asylum/immigration policy, benefits and housing processes.

Responsibilities

• Book tests and write letters.
• Manage information in patient information systems.
• Identify individual needs and develop a programme of targeted support for children, young people and families.
• Liaise with health visitors, children's social care, education and other agencies.
• Refer to supportive charities and agencies as needed.
• Maintain accurate electronic clinical records and handle requests for tests and letters.

Skills

Teamwork

Interpersonal skills

IT literacy

Time management

Communication skills

Tools

MS Office

Electronic health records systems

Job description

An exciting opportunity has arisen for a suitably experienced candidate to join our busy multi-disciplinary team; working alongside paediatric and adult professionals to deliver care and support to children, young people and their families living with HIV. Close relationships will be required with the adult service and health advisors ensuring support from pregnancy through to young adulthood.

We offer support to children, young people and their families across the West Midlands Region and work closely within a National Network.

The successful candidate will have relevant experience in supporting children, young people and their families with complex social needs and a long-term health condition; in particular HIV.

HIV is recognised as a long-term, manageable health condition however the patient living with HIV requires support with physical, emotional and psychosocial needs. This role requires a candidate who is confident, enthusiastic and sensitive to the needs of families.

This is a highly specialist service, we encourage informal visits/ contact prior to application or interview for further information.

22.5 hours per week., In this role you will work alongside our lead Clinical Nurse Specialist, and the MDT to ensure best practice and safe care for children and young people. This role involves administrative tasks such as booking tests, writing letters and managing information in patient information systems. This is not a clinical health care support worker role.

Our successful candidate will be able to identify individual needs and develop a programme of targeted support or access to services designed to help children, young people and their families. This will include support with practical skills, direct work with children, liaison with professionals and working alongside health visitors, children's social care services, education and other agencies both statutory and voluntary. Support will be needed alongside appropriate referral to supportive agencies and charities.

This role requires knowledge of current asylum and immigration Policy, benefits available to families and understanding of local housing processes.

Good team working and interpersonal skills are required as is an ability to manage your own time and lone work for periods of time.

The role is predominantly office based at Heartlands Hospital but may include community visits. Accurate electronic record keeping, management of clinical records, requesting relevant tests and clinical letters will be a part of the daily routine in this role; therefore, a good level of IT awareness and skill is required.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.