Healthcare Support Worker, Haematology

University Hospitals Coventry And Warwickshire Nhs Trust; Coventry; On-site; GBP 26,000 - 27,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a motivated Haematology Healthcare Support Worker (Band 3) for the Day Unit and Outpatients. The role supports doctors and nurses, providing high-quality, patient-centered care and liaising with multi-professional teams to meet changing healthcare needs.

The post requires excellent communication, compassion, and the ability to work within Band 3 boundaries; immunisation checks will be required. Sponsorship is not available.

Qualifications

• Level 3 BTEC Diploma or equivalent in healthcare
• GCSE Maths and English or equivalent
• Care Certificate Completion

Responsibilities

• Undertake clinical and non-clinical tasks after training with appropriate referral
• Organise own daily workload and manage competing demands
• Maintain patient safety, dignity, privacy and confidentiality
• Support less experienced staff and orient new team members
• Use IT systems to secure accurate patient data
• Maintain a clean, safe environment complying with Trust standards

Skills

Excellent communication

Teamwork

Patient-centered care

Observation/reporting

Independent work within competencies

Stress management

Manual handling

Verbal and written communication

Education

Level 3 BTEC Diploma

GCSE Maths & English

Care Certificate

Tools

Electronic patient records (EPR)

IT systems

Basic IT literacy

Job description

Job summary An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Haematology team at University Hospitals of Coventry and Warwickshire NHS trust as a Band 3 Haematology Healthcare Support Worker in our Day Unit and Outpatients department. The Haematology Healthcare Support worker will assist Doctors and nurses in providing specialist, high quality expert care and support patients (and their carers) with Haematological conditions, delivering holistic, patient centred care according to their changing health care needs. The applicant should have excellent communication skills and should be able to work with multiprofessional teams. For further details please contact Mercy Mutsondi, Clinical Manager on [e-mail] on 02476965491. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

• Responsible for own actions, ensuring all patient interactions/observations are communicated to Registered Nursing/Medical staff. Report on any observed changes in the patients' physical and psychological needs.
• Work within the boundaries of the Band 3 Healthcare Support Worker role and maintain professional accountability for own practice.
• Demonstrate care and compassion to patients, carers and relatives to help ensure high-quality patient centered care is always delivered.
• Assist patients with personal care needs
• Provide support to the Registered nurse and, where appropriate, other members of the clinical team, as required.
• To co-operate with and maintain good relationships with team colleagues and staff in other disciplines and demonstrate dignity, respect and an empathetic approach in all dealings with patients, staff and visitors.

About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation. Apply through our website for further details about this prestigious award. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details Date posted: 23 October 2026 Pay scheme: Agenda for change Band: Band 3 Salary: £25,760 to £27,476 a year per annum pro rata Contract: Permanent Working pattern: Part-time Reference number: 218-NM-B3-8389620

Job responsibilities

• Undertake agreed clinical and non-clinical tasks following training, ensuring referral to the appropriate trained staff as appropriate.
• Manage competing demands on time including the organisation of own daily workload.
• Always maintain patient safety, dignity, privacy and confidentiality and follow information governance policies and procedures.
• Participate in maintaining accurate and up to date documentation to ensure effective communication e.g. fluid intake.
• Support less experienced members of staff in their orientation to the ward and role.
• Utilise IT systems to secure accurate and timely patient data.
• Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Preparation of the healthcare environment and equipment used e.g. use and cleaning of medical and non-medical equipment (beds, hoists etc.)
• Performing moving and handling of patients, beds, trollies, supplies and equipment with moderate physical effort which will involve the lifting, pulling, pushing objects weighing from 6 to 15 Kg in line with Trust policy.

For further details of the role please see the attached job description.

Person Specification

Qualifications (Essential)

• Level 3 BTEC Diploma or willing to work towards equivalent qualification in a healthcare related subject.
• GCSE Maths and English or equivalent qualification
• Care Certificate Completion

Experience (Essential)

• Recent Band 2 clinical experience in a hospital/community environment as a HCSW or equivalent.
• Knowledge of care and related procedures, & clinical observations
• Completion and evidence of competencies appropriate to the role

Knowledge

• Essential: Understanding of Trust Policy and Procedures e.g. safeguarding, confidentiality, GDPR, infection prevention and control.
• Desirable: An understanding of current issues relating to the NHS.

Skills (Essential)

• Effective verbal and written communication skills, with the ability to communicate sensitively.
• Competent in venepuncture or willingness to undertake
• Competent in the use of basic IT systems and electronic patient records.
• Ability to work independently within agreed competencies and as part of a multidisciplinary team.
• Ability to follow care plans, policies, procedures and clinical instructions whilst exercising initiative within the scope of the role.
• Capable of dealing with sensitive and distressing situations.

Skills (Desirable)

• Experience using electronic patient record systems within an NHS or healthcare setting.
• Venepuncture
• Knowledge of NHS values, standards and current healthcare priorities

Commitment to Trust Values and Behaviours (Essential)

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace.
• For posts with managerial responsibility only: Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

University Hospitals Coventry and Warwickshire NHS Trust

University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom

Employer's website: https://www.jobsatuhcw.co.uk

Employer contact details

For questions about the job, contact: Clinical Manager, Mercy Mutsondi, [e-mail], 02476965490