Band 3 Facilities Compliance Auditor

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is recruiting for a role focusing on audit and compliance across hospital facilities. You will monitor cleaning and waste management quality, ensure adherence to national standards and trust policies, and coordinate audits.

Qualifications

• Experience implementing and monitoring facilities-related risk management policies and procedures.
• Experience in a healthcare facilities environment.
• Experience carrying out audits.

Responsibilities

• Monitor quality of service delivery, including cleaning and waste management, via compliance audits.
• Monitor performance and cleanliness standards across inpatient and outpatient areas and report to management.
• Plan and conduct audits within inpatient and outpatient premises and share findings with stakeholders.

Skills

Communication skills

Literacy and numeracy

IT skills

Facilities knowledge

Problem solving

Education

Level 2 Food Hygiene certificate

BIQS qualification or equivalent

NVQ Level 3 in FM

Tools

Microsoft Office

Excel

Outlook

Job description

Detailed job description and main responsibilities

• Monitor the quality of delivery of services including, but not limited to, cleaning and waste management activities through compliance auditing against National Standards and Trust Policies and Procedures
• Proactively monitor performance, cleanliness standards and waste standards in all relevant areas across inpatient and outpatient premises, communicating as appropriate with local clients, staff, supervisors and management
• Plan, co-ordinate and undertake a programme of monitoring and compliance audits within inpatient and outpatient premises.
• Raise issues of concern with the Waste & Facilities Audit Monitoring Officer and support implementation of appropriate action plans.
• Responsible for ensuring audits are followed by a verification audit where applicable and information is distributed to key stakeholders in a timely manner.
• Contribute to Performance Management Meetings with Contract Providers and Facilities Managers by producing monthly audit outcome and compliance reports.
• To provide advice and training to staff and managers regarding all audits and the processes and procedures including relevant National Standards and Guidance.
• To input data onto relevant systems accurately ensuring it is regularly reviewed and compile data for ad hoc information requests from Facilities Managers.
• To maintain accurate and efficient records, ensuring all documents/papers are filed correctly and are up to date and available for the organisation or external reviewers upon request.
• Contribute to the management of risk by escalating areas of poor performance as identified by audits to the Waste & Facilities Audit Monitoring Officer and relevant Facilities Manager to ensure delivery of clinical care is not interrupted.
• Contributes to departmental policies and procedures by suggesting changes to practices and procedures as a result of the audit process.
• Prioritise workload to maximise the provision of an effective monitoring and compliant service.
• Manage own workload, deciding where necessary to refer to the Waste & Facilities Audit Monitoring Officer and Facilities Manager.
• Monitor the external condition and cleanliness of buildings including elements such as windows, waste and general maintenance issues on a periodic schedule.
• Respond appropriately to any identified service issues or problems initiating rectification procedures by reporting jobs to the Facilities Helpdesk.
• Be conversant with and have an understanding of relevant national standards, guidance and HTM'S and requirements as outlined by Care Quality Commission (CQC) and National Standards of Healthcare.
• Escalate areas of poor performance as identified by audits to the Waste & Facilities Audit Monitoring Officer and relevant Facilities Manager to ensure delivery of clinical care is not interrupted.
• Support on audits for the wider Facilities Team as and when required.
• Support to promote the Waste and Compliance Team at expeditions/conferences and meetings as and when required.
• Provide support in special projects within the team i.e. new building openings, new audit requirements, initiatives and waste management.
• Be flexible to service needs and provide cover for the team as and when required, this may include weekends and/or on public or bank holidays for specific requirements i.e. outbreaks on wards.
• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Person specification

Qualifications/Training

Essential criteria

• Level 2 food hygiene certificate
• British institute of cleaning science qualification or equivalent /relevant experience
• NVQ Level 3 in Facilities Management or equivalent level of experience.

Skills and Knowledge

Essential criteria

• Excellent written and verbal communication skills.
• Good Standard of Literacy and Numeracy
• Good keyboard and IT Skills
• Understanding of how facilities services are delivered within a live hospital environment being mindful of patient, staff and visitor safety.
• Working knowledge of Microsoft Office Packages such as Word, EXCEL and Outlook
• Knowledge of healthcare cleaning and waste management
• Ability to work on own initiative and be able to problem solve

Personal Qualities

Essential criteria

• Ability to understand and deliver to national cleaning specifications and HTM's
• Ability to develop effective working partnerships with staff at all levels
• Ability to work under pressure and multi task whilst delivering operational objectives and meeting deadlines.
• Able to deliver training and instruction to staff in best practice and methods of work.
• Excellent Organisational Skills
• Thorough attention to detail and high standards of accuracy.
• Ability to work individually and as part of a team

Other job requirements

Essential criteria

• Must be able to regularly travel across trust sites
• Moderate physical effort for long periods when auditing
• Occasional exposure to unpleasant working conditions where the use of PPE is required
• Occasional working in clinical environments with sensitivity to the privacy and dignity of patients

Experience

Essential criteria

• Experience in the implementation and monitoring of facilities related risk management policies and procedures.
• Experience in a healthcare facilities environment
• Experience of carrying out audits

Desirable criteria

• Experience of handling confidential and sensitive information.

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list -