Band 3 Clinical Services Administrator - Bristol

Avon And Wiltshire Mental Health Partnership Nhs Trust; Bristol; On-site; GBP 21,000 - 25,000; Full time

Job summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a Band 3 Administrator to join the CAMHS Getting Advice team on a 12-month fixed-term, full-time basis. You will support the clinical team, manage clinicians' diaries, book appointments and answer calls, and process referrals into the CAMHS service.

You will work under the supervision of the lead administrator in a busy admin team of 4 and require excellent communication skills and proficiency with MS Office.

Qualifications

• Experience as an administrator in a busy healthcare team.
• Ability to thrive in a dynamic environment and handle multiple tasks.
• Excellent communication and organisational skills.
• Right to work in the UK at time of application; sponsorship not available.

Responsibilities

• Manage clinicians' diaries and book appointments.
• Answer phones and respond to routine enquiries.
• Process referrals into the CAMHS service.
• Act as a point of contact for service users, families, health professionals, education, social care and police.

Skills

Communication skills

MS Office

Diary management

Phone handling

Teamwork

Tools

MS Office Suite

Job description

This is a full-time, fixed term post for 12 months, 9:00 to 17:00, Monday to Friday providing administrative support to the CAMHS Getting Advice, our evolving 'Front door' team, receiving and processing referrals into the service and supporting the clinical team in their work with young people., Working under the supervision of the lead administrator, the successful candidate will join the existing admin team which consists of 1 x Band 4 lead administrator and 3 x Band 3 administrators.

The successful candidate will be able to work in a dynamic environment and will have good communication skills and able to use MS office packages with ease.

A calm, approachable manner is expected as many service users contact the office, some of these calls can be challenging due to ongoing mental health issues.

The successful candidate will be managing clinician's diaries, booking appointments and answering phones.

The post holder will process all the referrals into the CAMHS service, be a point of contact for enquiries from Service users and their families, health professionals, education, social care and police.

We are seeking to recruit a highly motivated, reliable and experienced Band 3 Administrator to join our growing, dynamic and friendly team.

As one of the administrators in a busy team, you will need to have excellent communication skills and a wide range of administrative skills.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.