Band 2 Support Team Assistant

Leicestershire Partnership NHS Trust; Leicester Forest East; On-site; GBP 18,000 - 22,000; Full time

Job summary

Leicestershire Partnership NHS Trust is inviting applications for a Support Team Assistant to join the Admin Support Team. The role involves handling daily telephone enquiries, managing appointment bookings, and performing general admin duties in a fast-paced community health setting.

You will work 37.5 hours per week, Monday to Friday, 8.30 – 16.30, and support dietetic services across Leicester, Leicestershire & Rutland.

Qualifications

• Excellent administration and communication skills are essential.
• Ability to communicate clearly with patients and health professionals.
• Confident telephone manner and professional presentation is required.

Responsibilities

• Speak to patients and health professionals by telephone with a confident, professional manner.
• Use computers and clinical systems to check/update patient details, arrange appointments and generate correspondence.
• Prepare post, information packs and filing of paper-based information; legible handwriting and filing skills are essential.

Skills

Administration

Telephone manners

Communication

Tools

Microsoft Office

Clinical systems

Job description

Come and join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

Hours of work 37.5 hours per week Monday to Friday 8.30 - 16.30.

The Leicestershire Nutrition and Dietetic Service has a vacancy for an efficient Support Team Assistant with excellent administration and communication skills to work in our fast-paced Admin Support Team contributing towards the day to day running of the appointment booking team and general admin functions.

Leicester Nutrition and Dietetic Service (Community) has a team of approximately 100 staff, made of Dietitians, Community Nutritionists, Dietetic Support Workers and Support Team Staff covering the population of Leicester, Leicestershire & Rutland.

Alison Johnson [e-mail] or Julie Darlington [e-mail] or call 0116 2227170,

Main duties of the job

• The role will involve speaking to patients and health professionals on the telephone on a daily basis therefore applicants will be able to speak clearly and have a confident professional telephone manner.
• The post holder will be proficient with using computers and will use clinical systems to check and update patients confidential details, to arrange appointments and to generate clinical correspondence.
• Legible handwriting and filing skills and ability to use office equipment is essential as the post also involves preparing post, information packs and filing paper based information.

For more details, please see the attached Job Description and Person Specification.

This vacancy will close when sufficient applications have been received.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.