Band 2 Receptionist - Paeds/Emergency Department

NHS; Sutton Coldfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent healthcare provider in Sutton Coldfield is seeking a Band 2 Receptionist for the Emergency Department. This role involves registering patients, handling phone inquiries, and supporting nursing staff with documentation. Ideal candidates should possess strong communication skills and be organized, with a good general education. Experience in a busy office or customer care is necessary, with a commitment to maintaining patient confidentiality. The position offers a chance to contribute to a supportive healthcare environment.

Qualifications

• Experience in a busy office/customer care environment.
• No prior healthcare experience explicitly required but preferred.

Responsibilities

• Register all new patients and collect required details.
• Answer telephone queries courteously.
• Maintain confidentiality when handling patient information.
• Admit patients as requested by nursing/medical staff.

Skills

Good communication skills

Customer care skills

Good organization skills

Ability to multitask

Ability to problem solve

Education

Good General Education (e.g. GCSE English and Maths A-C)

Tools

Microsoft Office packages (Word, Excel, Outlook)

Job description

Band 2 Receptionist - Paeds/Emergency Department

The closing date is 22 December 2025

Act as the main communication/registration point for all the patients and visitors presenting at Emergency Department Hospital. To undertake all the administrative and clerical duties to support the functioning of the departments. Ensure that all administration systems within these areas are maintained to a high standard.

Main duties of the job

• Register all new patients, collecting and checking details input all data onto the Trusts, Patient Administration Systems (PAS) generating the appropriate documentation.
• Register Ambulance patients being received in ED, collecting all data required including log numbers and Ambulance call signs.
• Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required. To print the CAS card to the correct printer as per the ED protocol, producing standard documentation and passing to nursing staff in a timely manner.
• To admit non-Emergency Department patients to other wards in the Trust via the Patient Administration System as and when requested by the nursing/medical staff. Printing the necessary standard admission documentation as required.
• Notify nursing/medical staff of any patient attending ED who presents with chest pain and query CVA.
• Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.
• To answer telephone, in a polite and courteous manner being the first point of contact for queries.
• Maintaining patient confidentiality at all times when dealing with requests for information or forward to appropriate staff.
• To receive all visitors to the departments in a professional, polite and friendly manner.
• Collate information for all overseas visitors, inform supervisor and email Overseas Visitors Inbox.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Experience

• Experience of dealing with the
• * Experience of working with a range
• Microsoft Office packages (eg. Word,
• Excel and Outlook)
• * Experience of using IT systems
• * Experience of working in a busy office /
• customer care environment
• Experience of working in Healthcare

Additional Criteria

• Good communication / customer care
• skills both written and verbal
• demonstrating sympathy and compassion
• * Good organisation skills and ability to
• multitask
• * Ability to deal professionally with
• enquiries from staff, service users and
• stakeholders
• * Ability to problem solve
• * Understand confidentiality and apply the
• principles in every day working practice
• * Ability to pay attention to detail where
• there are predictable interruptions to the
• work pattern
• * Ability to deal with stressful situations
• and sensitive issues
• * Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust