Band 2 Facilities Catering Operative

Bhamcommunity; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a Catering Assistant to support meal services for patients, staff and visitors across Trust properties. The role involves food preparation, basic cooking, stock control, vending machine upkeep and ensuring hygiene standards are met to support safe, efficient catering operations.

The post requires GCSEs or equivalent, and NVQ Level 2 in Customer Service or willingness to pursue it, plus relevant catering experience.

Qualifications

• GCSEs or good basic education
• NVQ Level 2 Customer Service or willingness to work towards
• Relevant catering experience

Responsibilities

• To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
• Prepare salad, sandwiches and other basic food items for patients, staff and visitors
• Support patient meal services, by loading bulk trolleys or ward level service of meals
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals
• To undertake deep clean of all catering equipment within the department
• Adhering to Food Hygiene Standards and Trust policy and procedures
• Responsible for deliveries, stock control and cleanliness of stock areas
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer
• To answer and resolve telephone queries and respond to requests from departments accurately and efficiently
• Demonstrates role requirements to new starters
• To be responsible for setting up meeting rooms and preparing food for special functions
• To wash up ward level patient equipment when required
• To dispose of all waste food and refuse in a hygienic manner
• To prepare servery area and restaurant prior to service to ensure presentation and replenishment

Job description

Find out more about applying to join Team BCHC.

Join our team

Community services are a key part of the NHS of the future. Be part ofthat future now.Join us and help achieve better care andhealthier communities.

Hours:

7am - 3pm

Rota alternate weeks:

The post holder will provide excellent customer service under the supervision of the Facilities Supervisor – Catering, delivering an efficient and professional catering service at all times

The post holder will assist in the preparation and service of meals and beverages to patients, staff and visitors throughout Trust owned properties including wards and will operate a cash register when required.

Main duties of the job

To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements

• Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
• Support patient meal services, by loading bulk trolleys or ward level service of meals.
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
• To undertake deep clean of all catering equipment within the department.
• Adhering to Food Hygiene Standards and Trust policy and procedures.
• Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.

Working for our organisation

Health and Safety at Work

Attention is drawn to the responsibility of all employees to take reasonable care for the health and safety of themselves and other people who may be affected by their actions at work.

Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race and disability.

Safeguarding

It is the responsibility of all staff to safeguard and protect children and adults at risk at all times and staff must report any concerns as per Safeguarding Children and Safeguarding Adults policies, which are available on the Trust’s intranet. Every member of staff must undertake regular mandatory safeguarding training at a level relevant to the role.

The Trust operates a No Smoking policy

Detailed job description and main responsibilities

• To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements
• Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
• Support patient meal services, by loading bulk trolleys or ward level service of meals.
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
• To undertake deep clean of all catering equipment within the department.
• Adhering to Food Hygiene Standards and Trust policy and procedures.
• Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores. Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
• To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.
• Demonstrates role requirements to new starters.
• To be responsible for setting up meeting rooms and preparing food for special functions, including the preparation of beverages and buffet items, and then following this clearing of the venue and washing up as required ensuring all items are returned to the restaurant.
• To wash up ward level patient equipment when required.
• To dispose of all waste food and refuse in a hygienic manner and in accordance with the Trust Waste Management Policy.
• To prepare servery area and restaurant prior to service to ensure that all areas and display counters are attractively and properly presented at the start of the service and are replenished throughout the opening times.
• To prepare refrigerated commodities.

Person specification

Qualifications/training

• GCSEs or good basic education
• NVQ Level 2 Customer Service or willingness to work towards

Experience

• Relevant catering experience

Skills & Knowledge

• Basic knowledge of food hygiene; control of substances; hazard analysis etc
• Basic computer skills
• Communicate information effectively to patients, staff & visitors
• Ability to work as part of a team and follow instructions
• Be able to make decisions in the absence of supervision
• Physically be able to push and pull catering equipment
• Physically able to twist, turn, bend, stretch during duties
• Physically able to work in a hot/cold environment
• Physically able to move medium loads of food
• Ability to communicate verbally with a diverse group of people
• Ability to conduct oneself in a professional way

Other job requirements

• To be flexible to meet the needs of the service by covering all shifts to ensure service continuity

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN

Office hours: Monday to Friday: 8.30 am - 5.00 pm

Our patients and their carers and families are the reason we're here, so we want to hear your views about the Trust and our services.