Balancing Transformation Delivery Lead (OpenShift & 24x7 Ops)

National Energy System Operator; Wokingham; Hybrid; GBP 85,000 - 100,000; Full time

Benefits offered by this job

Bonus 20%

Private medical

Annual leave 28d

Pension match

Job summary

National Energy System Operator (NESO) seeks a Senior Delivery Manager to lead the Balancing Transformation technology portfolio, delivering time-critical upgrades and ensuring 24x7 live operations across critical national infrastructure.

You will own the digital roadmap for the CNI OpenShift platform, manage multi-vendor partnerships and define agile delivery strategies while maintaining regulatory assurance and industry engagement.

Qualifications

• Significant experience leading large-scale digital or technology transformation in a complex, regulated or critical-services environment.
• Demonstrable experience balancing transformation delivery with accountability for live service operations.
• Experience shaping and executing long-term technology roadmaps across platforms and business services.
• Strong understanding of the difference between a technology platform and the products or business services enabled by it.

Responsibilities

• Own the digital roadmap and delivery of NESO's CNI OpenShift platform, including platform evolution, lifecycle requirements, resilience and readiness for future services.
• Understand and maintain the distinction between platform capabilities and the products or business services that consume them.
• Lead delivery of multiple business services that replace capabilities currently operating on legacy balancing systems.
• Define agile delivery strategy, governance and planning across a complex portfolio of teams, platforms, services and suppliers.
• Drive resolution of dependencies, constraints and delivery blockers to maintain momentum in an ambiguous and fast-changing environment.
• Provide operational accountability for live balancing systems and associated CNI platforms using SRE model of service operations
• Ensure critical services are available 24x7 and perform in line with agreed service levels.
• Lead operational governance, major incident response, service recovery, disaster recovery and business continuity activities.
• Maintain oversight of operational risk, platform health, service performance, support arrangements and supplier obligations.
• Drive continuous improvement in reliability, resilience, observability, recoverability and operational effectiveness while transformation work proceeds.

Job description

National Energy System Operator (NESO) seeks a Senior Delivery Manager to lead the Balancing Transformation technology portfolio, delivering time-critical upgrades and ensuring 24x7 live operations across critical national infrastructure.

You will own the digital roadmap for the CNI OpenShift platform, manage multi-vendor partnerships and define agile delivery strategies while maintaining regulatory assurance and industry engagement.