Bakery Team Member: Customer Experience

Blackbird Bakery Ltd; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Blackbird Bakery Ltd is seeking friendly shop staff to deliver outstanding customer service and maintain high product quality in our London store.

You will work as part of a small team, greeting customers, taking orders, preparing coffee and bakery items, and ensuring store standards. A proactive, reliable attitude and a passion for great food and service are essential for thriving in a fast-paced environment.

Qualifications

• Core behaviours guide daily interactions with customers and teammates.
• Customer-focused mindset and clear communication.
• Collaborative, proactive approach to service and quality.

Responsibilities

• Provide excellent customer experiences and exceed needs.
• Support product quality and proper handling of all bakery items.
• Assist teammates to promote great teamwork.
• Follow food safety standards and maintain cleanliness.
• Handle payments accurately and promptly.
• Support with opening/closing duties and daily shop tasks.
• Assist with training new team members when needed.

Skills

Plain Talking

Real Me

Working Together

Service First

Job description

Blackbird Bakery Ltd is seeking friendly shop staff to deliver outstanding customer service and maintain high product quality in our London store.

You will work as part of a small team, greeting customers, taking orders, preparing coffee and bakery items, and ensuring store standards. A proactive, reliable attitude and a passion for great food and service are essential for thriving in a fast-paced environment.