Bakery Cake Decorator

careers-rochebros; Cambridge; On-site; GBP 16,000 - 21,000; Full time

Job summary

Roche Bros. Bakery in Massachusetts is seeking a dedicated Bakery Associate to prepare and display products, ensuring freshness and customer satisfaction. You will rotate stock, price items, and maintain clean, organized displays while following safety and sanitation standards.

The role involves greeting customers, answering questions at the service counter, writing on cakes, decorating, packaging, and assisting with special orders and events. Experience in a busy bakery is a plus.

Qualifications

• Must be 18 years of age.
• Must be able to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Commit to the “Golden Rule” and work with other associates to build a strong bakery team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Train other associates as needed.
• Provide premier customer service, including greeting and responding to questions, assisting at the service counter, and offering product suggestions.
• Dynamically selling products by providing customers with information needed to make product-relation decisions.
• Following Roche Bros., Sudbury Farms guidelines for Cake Decorators.
• Write on cakes/prepare product to meet customers specifications.
• Icing, decorating, traying, packaging, labeling, pricing products for island refrigerated cases, and maintaining refrigerated service showcase.
• Filling customer special orders, including all catering platter offers, as well as custom cake requests to include up and to wedding cakes and assisting with delivery and set up as needed.
• Operating the Bakery department mixer.
• Prepare and wrap bakery related products.
• Maintaining Roche Bros., Sudbury Farms high standards for product freshness and sanitation.
• Organizing and rotating stock in the Decorator's section of the freezer and cooler.
• Process merchandise according to production guidelines and follow established sanitation standards.
• Stock display cases, and keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Receive and unload bakery product and store in designated area.
• Monitor and maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company.
• Keep work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Able to operate and clean the bakery equipment and tools.

Skills

Teamwork

English proficiency

Follow instructions

Flexible schedule

Authorized to work in the U.S.

Job description

Overview

To prepare and display product in the department in a careful, clean, neat, and expedient manner and ensuring that all product is fresh, rotated, and well-stocked for our customers while maintaining great customer service.

Minimum Qualifications

• Must be 18 years of age.
• Must be able to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Commit to the “Golden Rule” and work with other associates to build a strong bakery team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Train other associates as needed.
• Provide premier customer service, including greeting and responding to questions, assisting at the service counter, and offering product suggestions.
• Dynamically selling products by providing customers with information needed to make product-relation decisions.
• Following Roche Bros., Sudbury Farms guidelines for Cake Decorators.
• Write on cakes/prepare product to meet customers specifications.
• Icing, decorating, traying, packaging, labeling, pricing products for island refrigerated cases, and maintaining refrigerated service showcase.
• Filling customer special orders, including all catering platter offers, as well as custom cake requests to include up and to wedding cakes and assisting with delivery and set up as needed.
• Operating the Bakery department mixer.
• Following Roche Bros., Sudbury Farms guidelines for Cake Decorators.
• Prepare and wrap bakery related products.
• Maintaining Roche Bros., Sudbury Farms high standards for product freshness and sanitation.
• Organizing and rotating stock in the Decorator's section of the freezer and cooler.
• Process merchandise according to production guidelines and follow established sanitation standards.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Stock display cases, and keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Receive and unload bakery product and store in designated area.
• Monitor and maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company.
• Keep work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Able to operate and clean the bakery equipment and tools.

Secondary Job Functions:

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest cost supply.
• Promote items on public address system.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Sitting, pulling and pushing up to 250 lbs, climbing up to 8 feet, kneeling, and crouching

1-33% (O) Occasionally

Carrying and lifting up to 50 lbs, bending, balancing, stooping, and reaching at waist or overhead.

34-66% (F) Frequently

Standing and walking on a title or concrete floor, handling, fingering, feeling, talking, seeing, smelling, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck, contact with sharp objects, and slippery floor surface.

34-66% (F) Frequently

Hazardous equipment (mechanical moving parts),

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Fryer, ordering equipment, slicer, case cutter, ovens, proofer, bread slicer, kitchen utensils, electronic scales, mixer, shrink film wrapper, roller racks, unicarts, double deckers, skids, baler, pricing gun, trash compactor, water hose, intercom system, sink, cake machine, cooler, freezer, pricing gun, approved cleaning supplies and equipment.

Repetitive Action:

Continuous movement of entire body.

Working Conditions:Working environment is inside and within cold and hot temperatures.

Hiring Range:In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.