Premium Cake Decorator & Customer Service Specialist

careers-rochebros; Acton; On-site; GBP 16,000 - 21,000; Full time

Job summary

Roche Bros. in MA is seeking a Bakery Associate to prepare and display product, greet customers and ensure freshness and stock. You will help with decorating, wrapping, and special orders, while maintaining high sanitation and safety standards.

Join a team that emphasizes premier service, accurate labeling, and efficient operation of bakery equipment to meet customer needs and keep products rotating first in, first out.

Qualifications

• Must be 18 years of age.
• Must be able to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Commit to the “Golden Rule” and work with other associates to build a strong bakery team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Train other associates as needed.
• Provide premier customer service, including greeting and responding to questions, assisting at the service counter, and offering product suggestions.
• Dynamically selling products by providing customers with information needed to make product-relation decisions.
• Following Roche Bros., Sudbury Farms guidelines for Cake Decorators.
• Write on cakes/prepare product to meet customers specifications.
• Icing, decorating, traying, packaging, labeling, pricing products for island refrigerated cases, and maintaining refrigerated service showcase.
• Filling customer special orders, including all catering platter offers, as well as custom cake requests to include up and to wedding cakes and assisting with delivery and set up as needed.
• Operating the Bakery department mixer.
• Prepare and wrap bakery related products.
• Maintaining Roche Bros., Sudbury Farms high standards for product freshness and sanitation.
• Organizing and rotating stock in the Decorator's section of the freezer and cooler.
• Process merchandise according to production guidelines and follow established sanitation standards.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Stock display cases, and keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Receive and unload bakery product and store in designated area.
• Monitor and maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company.
• Keep work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Able to operate and clean the bakery equipment and tools.

Skills

Team player

English proficiency

Follow instructions

Flexible schedule

Authorized to work in US

Job description

Roche Bros. in MA is seeking a Bakery Associate to prepare and display product, greet customers and ensure freshness and stock. You will help with decorating, wrapping, and special orders, while maintaining high sanitation and safety standards.

Join a team that emphasizes premier service, accurate labeling, and efficient operation of bakery equipment to meet customer needs and keep products rotating first in, first out.