B2B Tech Support Pro — Product & Solutions Expert

aareon; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Aareon is seeking a Technical Support Executive to ensure our growing customer base has an incredible experience using Fixflo. You will troubleshoot client issues, improve support processes and build relationships with all customers—from SMBs to Enterprise—in a hybrid London setting with a 35-hour week.

You will become a product and industry expert and act as the first point of contact for inbound queries in a B2B environment.

Qualifications

• Aareon seeks applicants who are people-focused and customer-driven.
• Candidate should be self-motivated and capable of multitasking.
• Able to empathise with customers and work in a team.
• Creative problem solving with initiative is valued.
• Comfortable supporting clients via phone, email, or online meetings.

Responsibilities

• Be the first point of contact for inbound support queries in a B2B tech environment.
• Troubleshoot client issues and help resolve bugs or incidents.
• Improve support processes and maintain knowledge bases.
• Build and nurture relationships with customers from SMBs to Enterprise.
• Collaborate with Product to inform updates and product improvements.
• Support integrations and maintain accurate customer-facing documentation.

Skills

People person

Motivated

Multitasking

Empathy

Team player

Creative problem solver

Software & tech interest

Phone/email/online support

Verbal and written communication

Recent graduate

Education

Recent graduate

Job description

Aareon is seeking a Technical Support Executive to ensure our growing customer base has an incredible experience using Fixflo. You will troubleshoot client issues, improve support processes and build relationships with all customers—from SMBs to Enterprise—in a hybrid London setting with a 35-hour week.

You will become a product and industry expert and act as the first point of contact for inbound queries in a B2B environment.