B2B Order Processor & Data Specialist

Techtronic Industries - TTI; Marlow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Techtronic Industries - TTI in the United Kingdom is seeking a highly organised Customer Services Agent on a fixed-term contract through to end of September 2027 to support busy B2B operations.

You will focus on accurate order processing in SAP and Salesforce, handle FOC and single-line orders, monitor queues, and coordinate with internal teams to meet service targets. The role requires meticulous data entry, strong MS Office skills, and excellent customer communication.

Qualifications

• High-volume order processing experience preferred.
• Attention to detail in a process-driven environment.
• Experience in B2B customer service ideal.
• Excellent verbal and written communication.
• Experience with SAP/Salesforce CRM systems is desirable.

Responsibilities

• Accurately process and manage a high volume of customer orders, including FO C and single-line orders.
• Monitor order queues and prioritise workload to meet service levels and targets.
• Deal directly with customers by phone, electronically or in person.
• Manage orders per internal SOPs and customer/vendor compliance.
• Handle and respond to general and order-specific enquiries; provide pricing and delivery information.
• Obtain and evaluate information to handle product and service enquiries.
• Organise workflow to meet customer timeframes; log enquiries and actions taken.
• Coordinate with Sales, Planning, Logistics and After Sales Support for resolution.

Skills

Data entry

Customer service

SAP knowledge

CRM systems

MS Office

Phone handling

Communication skills

Tools

SAP

Salesforce

CRM

MS Office

Job description

Techtronic Industries - TTI in the United Kingdom is seeking a highly organised Customer Services Agent on a fixed-term contract through to end of September 2027 to support busy B2B operations.

You will focus on accurate order processing in SAP and Salesforce, handle FOC and single-line orders, monitor queues, and coordinate with internal teams to meet service targets. The role requires meticulous data entry, strong MS Office skills, and excellent customer communication.