B2B Energy Customer Experience Leader

Shell; Milton Keynes; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A major global energy supplier in Milton Keynes is seeking a leader for their Account Management team. You will focus on enhancing customer satisfaction and operational excellence within a diverse team. The ideal candidate has a strong background in the B2B energy sector, demonstrated leadership capability, and expertise in customer relationship management. This position promises career growth in a values-driven workplace that values individual contributions.

Benefits

Flexible working hours

Training and development programs

Competitive salary

Parental leave

Qualifications

• Experience leading a team in a B2B energy supplier context.
• Proven track record in coaching and maximizing performance of team members.
• Experience in improving customer satisfaction metrics.

Responsibilities

• Lead and develop the Account Management team for customer relations.
• Ensure performance aligns with SLA and KPI targets.
• Monitor and improve customer satisfaction and operational processes.

Skills

Team leadership

Customer satisfaction improvement

Junifer knowledge

B2B energy market knowledge

Commercial focus

Job description

A major global energy supplier in Milton Keynes is seeking a leader for their Account Management team. You will focus on enhancing customer satisfaction and operational excellence within a diverse team. The ideal candidate has a strong background in the B2B energy sector, demonstrated leadership capability, and expertise in customer relationship management. This position promises career growth in a values-driven workplace that values individual contributions.