B&Q TradePoint Showroom Advisor Apprentice - Hanworth

SCL; United Kingdom; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Team bonus incentives

Pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Hanworth is hiring a Showroom Advisor on a permanent, full-time basis. You will engage customers, propose solutions, and guide them from ideas to delivery, using showroom software to visualise projects.

You will work a 36.75-hour week on a rotating schedule, with shifts across Monday to Sunday, and you will contribute to a high-performing team with opportunities for bonuses and a £3,000 top performer award.

Qualifications

• No formal qualifications required.

Responsibilities

• Engage with customers to understand needs and preferences.
• Design and present product options, including financing and installation where relevant.
• Coordinate multiple projects and support customers both virtually and face-to-face.
• Use showroom software to create designs that help customers visualise projects.
• Collaborate with colleagues and installers to ensure smooth delivery and high service quality.

Skills

Communication

Team Working

Problem Solving

Working with customers

Attention to detail

Job description

About the role

Showroom Advisor

Full Time - 36.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Hanworth

B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingsfisher PLC.

Working Week –

36.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.

Wage –

£14.10 per hour (£26,945 FTE)

(plus £0.90p per hour hotspot allowance)

Desired Personal Qualities –

The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together

Overview of Vacancy –

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Desired Skills –

• Communication skills
• Team Working
• Problem Solving
• Working with customers
• Attention to detail

Future Prospects –

Ongoing training and development.

The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.

Benefits -

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

UK Notional hourly rate £14.10 per hour

• Team bonus incentives
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

Apprenticeship -

As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through;

• Virtual workshops with your industry specialist trainer every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Feedback session to discuss progress
• Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)

Desired Qualifications –

• No qualifications required

Training to be provided –

• Customer Service Specialist Level 3
• Functional Skills Level 2 in Maths and English (if required)