Showroom Advisor

B&Q Limited; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

ShareSave options

Discounts

Job summary

B&Q Limited is hiring a Showroom Advisor at the New Malden store. This full-time role (36.75 hours per week) is a 3-month fixed-term contract. You will assist customers with questions, discuss finance options, and use design software to present ideas and options in-store and with installers.

Shifts run Monday to Sunday, 7:00–22:00. A £15/hour rate includes individual bonuses up to £250 per quarter and a £3,000 award for top 3–5% performers, plus a comprehensive benefits package.

Qualifications

• Excellent communication and relationship-building skills to work with customers, colleagues and installers.
• Ability to convert designs into sales and explain options clearly.
• Team player who can handle multiple projects and adapt to a rota including weekends/evenings/bank holidays.

Responsibilities

• Ask questions to understand customer needs and propose finance, products and installation options.
• Use software to create inspirational designs and bring customer projects to life.
• Coordinate projects and support customers face-to-face and virtually from idea to delivery.

Skills

Communication skills

Customer service

Sales orientation

Teamwork

Problem-solving

Design eye

Tools

Design software

Job description

Overview

Showroom Advisor

Full Time - 36.75 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

Competitive salary (£15 per hour) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q New Malden

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.

What's the job?

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

What we need:

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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