B&Q Showroom Advisor Apprentice

Getting In Limited; Derby; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a B&Q Showroom Advisor Apprentice, where you will engage with customers, understand their needs, and provide tailored solutions. This role offers an exciting opportunity to learn and grow within the UK's leading home improvement retailer. You will be valued for your contributions, working towards a Level 2 Customer Service Practitioner qualification while enjoying a range of benefits, including a competitive hourly wage and a supportive work environment. If you're passionate about customer service and eager to make a difference, this apprenticeship is the perfect starting point for your career.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistant Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Engaging with customers to understand needs and provide solutions.
• Utilizing tools and systems to maximize sales and improve service.

Responsibilities

• Actively approach customers and build lasting relationships.
• Support installations and ensure operational standards are met.

Skills

Team Working

Organisation Skills

Education

Level 2 Customer Service Practitioner

Job description

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Apply to: B&Q Showroom Advisor Apprentice

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B&Q Showroom Advisor Apprentice

Apply From: 09/02/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Derby

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Customer:
   • Actively approach your customers, engaging with them naturally.
   • Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers.
   • Actively promote company services such as finance, trade and installations to fulfil the customer project needs.
   • Create accurate designs that delight customers and turn enquiries into sales.
   • Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions.
   • Ensure all types of customer communications are dealt with professionally.
   • Encourage customer feedback, share it with Managers, and use it to improve service.
2. Installations:
   • Sign up company installers and support them to give the best service to our customers.
   • Using company systems to process the customers project from end to end for both supply and installation-based customers.
   • Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service.
3. Systems and Procedures:
   • Utilise all available tools, reports, and systems throughout the customer journey to maximise sales.
   • Ensure display area and Showroom environment meets operational standards and delivers a great customer experience.
   • Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales.
   • Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently.
   • Take personal responsibility for operating in a safe and legally compliant way.
   • You may be required to undertake other duties from time to time as we may reasonably require.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £13.28 per hour.
• An award-winning pension scheme.
• ShareSave options.
• 6.6 weeks holiday.
• Employee Assistant Programme.
• Shopping discounts.
• Colleague wellbeing benefits.

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.

Key Details

Vacancy Title

B&Q Showroom Advisor Apprentice

Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

Osmaston Park Road DE24 8EB

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000301610

Key Dates

Apply From

09/02/2025

Closing Date For Applications

2025-02-26 11:59:59

Interview Begin From

Possible Start Date

2025-03-04 12:00:00

Training

Training to be Provided

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if required.

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now