AWS Engineer E2

Nationwide; Swindon; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Nationwide is seeking a senior hands-on engineer to design and deliver secure, scalable tech solutions for our contact centre and digital servicing capabilities. Based in Swindon, you’ll work within a sprint team to drive robust architectural outcomes.

In this role you’ll contribute to the development and operation of Nationwide’s Amazon Connect chat and contact centre platform, helping to deliver seamless, high-quality member interactions.

Job description

You’ll play a senior hands-on role within a sprint team, designing and delivering secure, scalable, and resilient technology solutions that support our contact centre and digital servicing capabilities.

Operating within the Conversational Banking team in Customer Servicing, you’ll contribute to the development and operation of Nationwide’s Amazon Connect chat and contact centre platform, helping to deliver seamless, high-quality member interactions.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.