Principle Specialist, Product and Technical Services

Prattwhitney; Winnersh; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Life assurance

Income protection

Annual leave buy/sell options

Employee discounts

Flexible benefits platform

Job summary

Collins Aerospace in Winnersh (Reading area) is seeking a Principal Specialist in Product and Technical Service to work with customers and stakeholders, implementing software solutions, and providing advanced technical support in an Agile SCRUM setting. The role may involve international travel and on-site customer training across Reading or customer sites.

The successful candidate will translate business needs into user stories, refine requirements, and collaborate with a 10+ member development

Qualifications

• Experience in a similar role is essential.
• Ability to seek out, understand and communicate customer requirements effectively.
• Collaborative and proactive approach to working within a customer facing role.
• Able to travel internationally.
• Strong professional verbal and written communication skills.
• Experience of and/or ability to provide technical support and configuration of software solutions.

Responsibilities

• Work closely with customers and key stakeholders to understand business and product needs.
• Implement and configure software solutions against customer requirements.
• Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
• Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
• Regularly refine and prioritise user stories/requirements based on changing business needs.
• Provide tier 3 technical troubleshooting support.
• Support user acceptance testing when required.
• Support customer training either onsite in Reading or on customer premises.
• Assist in documenting business and product processes to ensure compliance with process and quality.
• Working within an agile SCRUM development environment.

Skills

Customer communication

Travel international

Verbal and written communication

Technical support

SCRUM

Software configuration

Job description

Principal Specialist, Product and Technical Service

Location: Winnersh, Wokingham

Hybrid

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are a Reading, UK based software development and technical support team within Collins Aerospace tasked with creating and delivering software and services to some of the largest aviation and infrastructure organisations around the world.

The IME team are looking to hire a technical product specialist to work closely with internal and external customers and stakeholders to support the creation, implementation, training and support of exceptional and innovative software solutions.

The team are looking for a confident, proactive and motivated individual who enjoys working across the organisation to understand stakeholder requirements and who can communicate and prioritise these to the development teams within an Agile SCRUM environment.

The role requires a collaborative approach within a development team of 10+ in size, predominantly working on commercial aviation software products. Please be aware that this role may also require some international travel.

This is an on-site role based in Winnersh.

What You Will do:

• Work closely with customers and key stakeholders to understand business and product needs.
• Implement and configure software solutions against customer requirements.
• Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
• Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
• Regularly refine and prioritise user stories/requirements based on changing business needs.
• Provide tier 3 technical troubleshooting support.
• Support user acceptance testing when required.
• Support customer training either onsite in Reading or on customer premises.
• Assist in documenting business and product processes to ensure compliance with process and quality.
• Working within an agile SCRUM development environment.

What You Will Learn:

Professional Development: Gain access to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives.

Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported.

Qualifications You Must Have

• Experience in a similar role is essential
• Ability to seek out, understand and communicate customer requirements effectively
• Collaborative and proactive approach to working within a customer facing role
• Able to travel internationally
• Strong professional verbal and written communication skills
• Experience of and/or ability to provide technical support and configuration of software solutions

Qualifications We Prefer

• Ability to provide training to stakeholders/customers in new and existing product functionality
• Aerospace industry experience
• Knowledge and/or experience of agile SCRUM development as a SCRUM Master, Product Owner or member of a development team
• Some knowledge of networks, databases and/or cloud solutions e.g. AWS

Why Join Us?

At Collins Aerospace, we believe in empowering our people to make a real difference. You’ll be part of a supportive, innovative team where your contributions are valued, and your career growth is encouraged. With excellent benefits, a flexible working environment, and the opportunity to work on cutting-edge aircraft interior components, this is the perfect chance to take your machining career to the next level.

What We Offer:

• A competitive salary that reflects your skills and experience.
• A generous pension scheme, with double-matching contributions.
• Private healthcare, ensuring your well-being is a priority.
• Life assurance & income protection, providing peace of mind for you and your loved ones.
• Annual leave buy/sell options, giving you flexibility in your time off.
• Employee discounts & a flexible benefits platform, so you can tailor your perks to suit your lifestyle.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.