Aviation Customer Experience Agent

Menzies Aviation; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Menzies Aviation is seeking a Customer Services Assistant at Manchester to deliver high standards of passenger service, check-in, and boarding while upholding safety and security procedures.

Key responsibilities include verifying documents, processing passengers on airline systems, handling excess baggage, and supporting operational responsibilities in a fast-paced aviation environment.

Qualifications

• Good verbal communication required.

Responsibilities

• Provide exceptional customer service following Menzies and airline standards.
• Ensure safety and security is never compromised.
• Verify travel documents and IDs for compliance.
• Check customers into airline systems and issue boarding passes with correct details.
• Process customers using DCS or manual systems in line with regulations.
• Handle excess baggage and ancillary revenue; follow cash handling procedures.
• Board customers onto flights while adhering to safety procedures.

Skills

Good verbal communication

Job description

Menzies Aviation is seeking a Customer Services Assistant at Manchester to deliver high standards of passenger service, check-in, and boarding while upholding safety and security procedures.

Key responsibilities include verifying documents, processing passengers on airline systems, handling excess baggage, and supporting operational responsibilities in a fast-paced aviation environment.