Aviation Customer Care Specialist

Harrods Aviation Limited; Luton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Enhanced annual leave

Holiday Purchase Scheme

Birthday day

Staff discount

AES contributory pension scheme

Onsite parking

Uniform provided

Job summary

Harrods Aviation Limited in London Luton Airport (LU2 9NW) is seeking a Customer Service Agent to deliver exceptional service to visiting flight crews and passengers, upholding Harrods’ renowned standards. The role requires flexibility to cover a 24/7 operation, long shift patterns, and the ability to work independently as well as in a team, with training Monday to Friday initially.

You must have the right to work in the UK, a 5-year checkable history, a full UK driving licence, and be able to

Qualifications

• Proven knowledge of customer service in a 5* hospitality environment.
• Ability to coordinate with multiple departments and work under pressure.
• Right to live and work in the UK; 5-year checkable history.
• Full UK driving licence and able to pass medical and airside test.

Responsibilities

• Deliver high levels of customer service to passengers, representatives and crews.
• Work as part of a team; adapt to 24/7 operation including nights and weekends.
• Coordinate with other departments to ensure brand standards.

Job description

Harrods Aviation Limited in London Luton Airport (LU2 9NW) is seeking a Customer Service Agent to deliver exceptional service to visiting flight crews and passengers, upholding Harrods’ renowned standards. The role requires flexibility to cover a 24/7 operation, long shift patterns, and the ability to work independently as well as in a team, with training Monday to Friday initially.

You must have the right to work in the UK, a 5-year checkable history, a full UK driving licence, and be able to