Aviation Cargo Agent — Fast-Paced Ops & Customer Focus

Right Now Group; London Borough of Hounslow; Sur place; GBP 30 000 - 31 000; Plein temps

Avantages offerts par ce poste

Annual attendance bonus

Résumé du poste

Right Now Group are recruiting for Cargo Agents to join a leading cargo ground handling company based at Heathrow Airport. You will work in a busy, fast-paced cargo operation, coordinating with airline partners and warehouse teams to ensure goods are processed efficiently and securely.

You'll play an important role in the day-to-day cargo office, supporting customers, airline representatives, warehouse staff and drivers, with duties including paperwork, inquiries and payments, plus a 4 on/4 off

Qualifications

• Excellent communication skills, both written and verbal.
• Basic computer skills and the ability to learn and navigate different IT systems.
• Strong organisational skills with good attention to detail.
• A professional and customer-focused approach.
• The ability to work independently as well as part of a wider team.
• Previous office or administration experience would be advantageous.
• Fluent spoken and written English is essential.

Responsabilités

• Creating, updating and maintaining accurate records of all cargo consignments using airline computer systems.
• Sorting, checking and distributing cargo documentation in line with individual airline requirements.
• Assisting customers collecting cargo, answering queries and processing payments for any applicable charges.
• Managing incoming telephone calls and responding to enquiries professionally, politely and efficiently.
• Liaising with warehouse colleagues, drivers and airline representatives to coordinate cargo movements and resolve any issues.
• Carrying out relevant Dangerous Goods checks in accordance with IATA regulations, alongside AVI (Live Animal) checks where required.
• Ensuring all paperwork, cargo information and operational records are accurate and up to date.

Description du poste

Right Now Group are recruiting for Cargo Agents to join a leading cargo ground handling company based at Heathrow Airport. You will work in a busy, fast-paced cargo operation, coordinating with airline partners and warehouse teams to ensure goods are processed efficiently and securely.

You'll play an important role in the day-to-day cargo office, supporting customers, airline representatives, warehouse staff and drivers, with duties including paperwork, inquiries and payments, plus a 4 on/4 off