AV Technician

Encore; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Private Healthcare with no excess payments

Enhanced family leave provisions

Employee supported volunteering

Generous employee referral scheme

Job summary

A leading event services company in the United Kingdom is looking for an AV Technician to play a vital role in the planning and execution of events. The AV Technician will be responsible for setting up and maintaining audio-visual equipment, ensuring seamless operation during events, and providing exceptional customer service. Candidates with experience in the Service and Hospitality industry, along with AV/Live event experience, are encouraged to apply. Competitive salary and comprehensive benefits included.

Qualifications

• Previous experience within the Service and Hospitality industry preferred.
• Experience in AV/Live events is strongly preferred.
• Audio visual knowledge or equivalent educational experience is beneficial.

Responsibilities

• Assist in maintaining, preparing and repairing equipment for events.
• Ensure successful setup and operation of audio-visual equipment.
• Deliver world-class customer service and maintain client relationships.

Skills

Customer service excellence

Technical troubleshooting

Experience in AV/Live events

Job description

London, UK

£27,000 to £29,000 (dependent on experience)

Company Benefits

• Private Healthcare with no excess payments for the employee
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Generous employee referral scheme
• Employee supported volunteering
• Employee recognition scheme
• Clearly defined career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility as an AV Technician

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large‑scale productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, preparing and repairing equipment prior to an event
• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio‑visual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver world‑class service – strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure that their needs are met and the equipment set up is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/venue/client relationship.

Technical Ability

• Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and solve problems with equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understand company processes, follow procedures and complete systems entry and paperwork accurately.
• Use the equipment sheets to determine the equipment scheduled for set up and for strike, and interact with other staff and outside vendors for equipment.
• See the bigger picture – increase revenue by utilising floor up‑selling techniques.
• Work with clients to finalise invoices.

What you bring with you as an AV Technician

• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience in AV / Live events would be preferred.
• Previous experience of audio visual experience, or equivalent in an educational environment, would be beneficial.

Our promise to you

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.