AV Technician

Production Futures; Glasgow; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company is seeking an AV Technician to work across top venues and hotels in Glasgow. The role encompasses planning and executing events, ensuring flawless execution with AV equipment, and maintaining customer satisfaction. The successful candidate will receive a competitive salary and company benefits including private healthcare and a clearly defined career path.

Benefits

Private Healthcare with no excess payments for the employee

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined career path with support

Access to state-of-the-art technology

Global presence with worldwide opportunities

Long Service Programme

Qualifications

• Experience in the Service and Hospitality industry preferred.
• Experience in AV or live events preferred.
• Understanding of audio-visual equipment beneficial.

Responsibilities

• Plan, prepare, and deliver events from small meetings to large-scale productions.
• Assist in maintaining and operating AV equipment.
• Exceed customer expectations with excellent service.

Skills

Customer Service

Technical troubleshooting

Job description

AV Technician

Location: Glasgow, Scotland

Salary: £26,000 to £28,000 (dependent on experience)

Company Benefits for an AV Technician:

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined career path with support
• Access to state-of-the-art technology
• Global presence with worldwide opportunities
• Long Service Programme

Responsibilities:

Working in top venues and hotels across the UK, you will play a key role in planning, preparing, and delivering events, from small meetings to large-scale productions.

Equipment Operation:

• Assist in cleaning, testing, maintaining, and repairing equipment before events
• Ensure flawless event execution through accurate setup, operation, and breakdown of AV equipment
• Troubleshoot technical issues promptly
• Follow all security and safety protocols, including wearing PPE
• Report health and safety issues to the relevant manager
• Collaborate with team members on larger projects

Customer Service:

• Exceed customer expectations with excellent service
• Maintain positive relationships through effective communication
• Meet with clients onsite to ensure needs are met and equipment functions properly
• Monitor events and check in on customers throughout

Technical Skills:

• Understand technical aspects and troubleshoot equipment/software issues
• Handle equipment challenges professionally and efficiently

Systems Knowledge:

• Follow company processes and accurately complete paperwork
• Use equipment sheets for setup and strike
• Upsell services to increase revenue and assist with invoicing

Candidate Requirements:

• Experience in the Service and Hospitality industry preferred
• Experience in AV or live events preferred
• Experience with audio-visual equipment or similar in educational settings beneficial

Our Promise:

Encore is committed to fostering diverse and inclusive workplaces that reflect our communities. We believe diversity fuels innovation and excellence, and we strive to create a sense of belonging for all employees.