AV Technician

Encore; Glasgow; On-site; GBP 26,000 - 28,000; Full time

Job summary

Encore is seeking an AV Technician to join their team in Glasgow, responsible for the preparation and delivery of audiovisual setups for events. The ideal candidate will excel in troubleshooting technical equipment, maintaining positive client relations, and providing exceptional service in a dynamic environment. This role offers an annual salary between £26,000 and £28,000, along with comprehensive healthcare and additional company benefits.

Benefits

Private Healthcare with no excess payments

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined Career path

Access to state-of-the-art technology

Global presence and opportunities worldwide

Long Service Programme

Qualifications

• Experience in AV/Live events preferred.
• Experience in Service and Hospitality industry beneficial.
• Technical understanding of AV equipment.

Responsibilities

• Setup and operate audio-visual equipment for events.
• Deliver excellent customer service and communication.
• Troubleshoot technical issues swiftly and efficiently.

Skills

Customer Service

Technical Troubleshooting

Equipment Maintenance

Communication

Education

Previous experience in AV / Live events

Previous experience in the Service and Hospitality industry

Audio visual experience or equivalent in an educational environment

Job description

Location

Glasgow, UK

Salary

£26,000 to £28,000 (dependent on experience)

Company Benefits for an AV Technician

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined career path with support
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your Area of Responsibility as an AV Technician

Working in some of the best venues and hotels in the UK, you will play an integral role in planning and preparing events, responsible for delivery and setup from small meetings to large-scale productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to events
• Ensure flawless event execution through accurate and timely setup, operation, and breakdown of AV equipment
• Troubleshoot technical issues and resolve problems quickly
• Comply with all security and safety measures, including wearing PPE
• Report health and safety issues to the onsite manager
• Work as part of a team on larger projects when required

Customer Service

• Strive to exceed customer expectations
• Maintain positive relationships through effective communication
• Meet with clients on-site to ensure needs are met and equipment functions properly
• Monitor events and check in on customers throughout the day
• Foster good relationships with clients and venues

Technical Ability

• Understand technical aspects and demonstrate basic troubleshooting skills
• Handle equipment issues professionally and promptly

Systems Knowledge

• Follow company processes and accurately complete paperwork
• Use equipment sheets for setup and strike
• Utilize up-selling techniques to increase revenue
• Assist with invoicing for clients

Qualifications and Experience

• Experience in the Service and Hospitality industry preferred
• Experience in AV or live events preferred
• Experience with audio-visual equipment or in an educational setting beneficial

Our Promise to You

We are committed to creating inclusive workplaces that reflect our communities, fostering diversity, equity, and inclusion to promote innovation, collaboration, and excellence, connecting us more closely with our customers.