AV Team Leader

Tower Health; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading global organization as an AV Team Leader, where you will oversee a team of technicians in a dynamic and prestigious environment. This role involves managing AV operations, ensuring high-quality service delivery, and facilitating seamless event experiences. Your technical expertise and customer service skills will be crucial in supporting both internal and external events.

Benefits

Generous holiday allowance

Pension contributions

Life insurance

Qualifications

• Supervisory experience in AV services.
• Strong technical knowledge of AV systems.
• Excellent communication skills with senior stakeholders.

Responsibilities

• Manage and develop a team of 5 AV Technicians.
• Oversee daily AV operations and high-profile events.
• Act as primary contact for senior stakeholders.

Skills

Customer Service

Communication

Technical Knowledge of AV Systems

Education

Proven line management in an AV environment

Job description

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We have a new opportunity to work for our client, one of the worlds largest international banks, at their impressive London office near Liverpool Street. They are seeking a highly presented and tech-savvy AV Team Leader to oversee a team of 5 AV Technicians, delivering exceptional AV support across meeting rooms and a purpose-built conference centre.

This is a hands-on, client-facing role where you'll combine a passion for technology with high-end customer service to ensure seamless event delivery and day-to-day AV operations. You'll be a key part of the wider front-of-house (FOH) team, working in a fast-paced, high-profile environment where 5-star service is expected.

Key Responsibilities

Manage, coordinate, and develop a team of 5 AV Technicians, ensuring consistent, high-quality service delivery.

Oversee daily AV operations including meeting room setups, video conferencing, and hybrid meeting support.

Support internal and external events across the business, including high-profile events in the on-site conference centre.

Act as the primary AV point of contact for senior stakeholders, providing professional and responsive service.

Assist the Regional Manager in managing service delivery and identifying continuous improvements.

Liaise with third-party AV suppliers as needed for large-scale or specialist events.

Maintain and monitor AV equipment to ensure operational readiness at all times.

Create and manage shift rotas to ensure sufficient cover within the operational window.

Candidate Requirements

Proven line management or supervisory experience in an AV environment.

Strong technical knowledge of AV systems and services, preferably in a corporate or conference setting.

Excellent communication and interpersonal skills with the ability to interact confidently with senior stakeholders.

A track record of delivering high-end, 5-star customer service.

Ability to work flexibly and adapt to changing priorities and event requirements.

Whats in it for you?

Generous holiday allowance

Pension contributions

Life insurance

Opportunity to work in a prestigious global organisation with a strong commitment to service excellence

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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