AV Systems Engineer

Convene; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking an AV Systems Engineer to enhance their integrated AV systems. This full-time role involves troubleshooting, managing support requests, and collaborating with teams to ensure seamless communication. Candidates should have over 4 years of experience with AV technologies and a strong service-oriented mindset.

Benefits

Employee Assistance Program

25 days annual leave plus bank holidays

Interest-free loan for rail season tickets

Subsidised bicycle purchase

Continuous professional development support

Employee recognition programs

Opportunities to volunteer and participate in community initiatives

Qualifications

• 4+ years of hands-on experience with complex AV systems.
• Ability to lift 50lbs and perform overhead installations.
• Certifications in AV technology preferred.

Responsibilities

• Drive innovation by troubleshooting and maintaining AV systems.
• Manage support requests and provide exceptional service.
• Collaborate with Operations and Integration partners.

Skills

Troubleshooting

AVoIP concepts

Installation Skills

Service-Oriented Mindset

Network Management

Tools

Shure MXA/ULX/Axient Products

AnalogWay Switchers

Mersive Solstice

Yamaha Digital Consoles

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Shape the Future of Collaborative Technology as an AV Systems Engineer!

Join our rapidly expanding team and be at the forefront of revolutionising how we connect and collaborate. We're seeking a passionate, full-time AV Systems Engineer to play a crucial role in maintaining and optimising our cutting-edge integrated AV systems. This isn't just a support role; it's an opportunity to directly impact our dynamic workplace and contribute to seamless communication across our portfolio. The AV Systems Engineer will report directly to the AV Systems Manager.

What You'll Do:

• Drive Innovation: Dive into troubleshooting and maintaining state-of-the-art AV systems, ensuring our teams have the tools they need to succeed.
• Own Solutions: Manage and resolve support requests through our streamlined internal ticketing system, providing exceptional service and minimising disruptions.
• Collaborate & Grow: Partner with our on-site Operations team and external Integration partners, expanding your expertise and building valuable relationships.
• Stay Ahead of the Curve: Continuously learn and master the latest integrated AV technologies, positioning yourself as a leader in the field.
• Make a Real Impact: Play a vital part in keeping our systems running smoothly, empowering our teams to achieve their goals.

What We Look For:

• 4+ years of hands-on experience with complex AV systems.

Key Tech Proficiency:

• Shure MXA/ULX/Axient Products
• AnalogWay Switchers (Pulse, Quick-Vu and Aquilon)
• Mersive Solstice
• Yamaha Digital Consoles (TF/QL-Series)
• AVoIP core concepts and understanding of AVoIP systems
• Troubleshooting & Commissioning: Expertly diagnose, resolve, and commission advanced AV setups.
• Network & Code Management: Understanding of network topology and ability to manage AV code.
• Installation Skills: Proficient in installing speakers, displays, cameras, and cabling.
• Certifications Preferred:
• Service-Oriented Mindset: Dedicated to delivering exceptional service to stakeholders and clients.
• Physical Capabilities: Ability to lift 50lbs, climb ladders, and perform overhead installations & visual acuity to terminate cables.

Flexibility: Willingness to be onsite daily across our UK venues and travel occasionally as needed.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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Describe a complex AV system troubleshooting scenario you encountered, including the steps you took to diagnose the issue and the solution you implemented. Which specific technologies listed in the qualifications were involved? *

Outline your experience commissioning a new integrated AV system. What were the key considerations and steps you took to ensure successful implementation and handover, paying particular attention to any of the key tech proficiencies listed? *