AV Service Engineer

Solutions Engineering Recruitment; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking an AV Service Engineer to minimize downtime for clients in London and surrounding areas. The role involves preventative maintenance, troubleshooting audio-visual systems, and providing client training. Candidates must have at least 3 years of AV experience and strong customer service skills. Offering a salary of £40K - £55K with overtime pay, paid travel, 25 days holiday, and ongoing training opportunities.

Benefits

25 days holiday + bank holidays

Paid door to door travel

Overtime rates of up to 2X

Continued training and development

Qualifications

• Minimum 3 years AV experience with strong experience fault finding and troubleshooting audio visual systems.
• Understanding of networking principles.
• Technical knowledge of AV controls, audio DSPs and IPTV systems.

Responsibilities

• Attend service and preventative maintenance visits to clients throughout London.
• Attend reactive service calls and resolve client issues quickly.
• Provide training and mentorship to Junior Engineers.

Skills

AV experience

Fault finding and troubleshooting

Customer service skills

Understanding of networking principles

Tools

Crestron

QSYS

Poly

Logitech

Mediastar

Job description

Overview

Role : AV Service Engineer

Salary : £40,000 - £55,000 (DOE)

Location : London - Home / Field Based

Hours : 08:00 – 17:00 | Monday - Friday

Responsibilities

• Attend service and preventative maintenance visits to clients throughout London and surrounding areas, minimising downtime for clients within the region.
• Attend reactive service calls, liaising with clients and resolving their issues quickly and effectively.
• Carry out pro-active preventative maintenance visits.
• Fault finding and troubleshooting network related issues.
• Act as the point of contact for clients when on site, keeping them informed of any progress.
• Provide training and mentorship to Junior Engineers.
• Troubleshooting control system and DSP issues.
• Maintaining up to date service documentation.

What You’ll Need

• Minimum 3 years AV experience with strong experience fault finding and troubleshooting audio visual systems.
• Understanding of networking principles.
• Technical knowledge of AV controls, audio DSPs and IPTV systems. Experience with systems such as Crestron, QSYS, Poly, Logitech and Mediastar would be highly beneficial.
• Excellent customer service skills.

What’s on Offer

• £40K - £55K basic salary (DOE)
• Overtime rates of up to 2X
• Paid door to door travel
• 25 days holiday + bank holidays
• Statutory pension
• Continued training and development
• Free time provided each week for training and development.

How to apply

Click apply or contact Jake Voisey on the details provided.

SER-IN