AV Event Technician - L2

Kinly; Greater London; On-site; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Company benefits

Job summary

Kinly, a leading AV and UC technology provider, seeks an experienced AV Event Technician to support meeting room AV for VIP conferences in London. You will review schedules, deliver remote and onsite room support, and handle first-line AV fault-finding to ensure seamless event delivery.

The role requires strong communication, process orientation, and experience with Cisco AV tech. The position offers corporate benefits and a dynamic, client-facing environment.

Qualifications

• AV support technician with proven support experience.
• Excellent communications skills.
• Process & procedure oriented.
• Experience within a customer-facing role.
• Working knowledge of Cisco AV technologies.
• Lighting and acoustic skills.

Responsibilities

• Review VIP conference schedules and ensure all AV set-ups are ready.
• Provide remote and onsite room support for events and meetings.
• Perform first-line break-fix for AV hardware.
• Ensure conferences connect without issues and manage AV queues.

Skills

AV support

Excellent communication

Process & procedures

Customer-facing experience

Cisco AV technologies

Lighting & acoustics

Job description

Salary: £42,000 - £46,500 (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Hours: Monday – Friday – 40 hours (rotational shifts; 7am – 4pm & 10am – 7pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen for a proven AV Event Technician, to join a well-known globally-recognised business, based in th

e heart of London to focus on meeting room support.

The position involves a high degree of exposure, sometimes working with executive management and managing directors of the organisation to provide the services listed below.

Key responsibilities:

• Review Schedule for VIP Conferences
• Review daily AV schedule and provide both remote and onsite room support
• Provide first line break-fix support for all AV hardware
• Ensure scheduled conferences are connected without any issues.
• Overall administrative works such as: responding to AV support hotline calls and emails
• Carry out daily proactive rooms checks
• Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool)
• Setup and provide in room support for events
• Working with others within the team to support events, including pre-event testing of audio, wireless microphones, VC connections and displays
• Liaising with clients for large events to understand client’s requirements
• Attend pre-production meetings required for any scheduled special events
• Primary Support to Operate in room systems for Global Production Events
• Liaise with internal & external clients, vendors, venue account managers and project managers to successfully deliver events

Skills and experience:

• AV support technician with proven support experience
• Excellent communications skills
• Process & procedure oriented
• Experience within a customer-facing role
• Working knowledge of Cisco AV technologies
• Working knowledge and some experience with Cisco and other event related technologies and equipment
• Working knowledge of Lighting and Acoustic skills

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [e-mail] outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.