Autonomous General Manager — Hospitality & Leisure Center

Flow Recruitment Ltd; England; On-site; GBP 42,000 - 62,000; Full time

Job summary

Flow Recruitment Ltd is seeking an ambitious General Manager to lead a busy hospitality and leisure centre in the UK. You will be empowered to shape operations, drive profit, and coach a vibrant team to deliver exceptional guest experiences.

You will own the performance across Food, Drink, Amusements and Bowling/Golf, manage budgets and KPIs, and ensure high standards while working nights and weekends in a fast-paced environment.

Qualifications

• Hands-on GM with 18+ months in leisure, hospitality, or retail.
• Proven ability to deliver high operational standards and growth in sales.
• Strong coaching and people development skills.
• Empathetic, adaptable and resilient in a fast-paced environment.
• Willing to work nights and weekends.
• 2 years GM experience in hospitality, leisure or competitive socialising.

Responsibilities

• Run one busy leisure/hospitality centre and deliver excellent guest service.
• Drive profit across four revenue streams: Food, Drink, Amusements and Bowling/Golf.
• Be accountable for budget and KPIs and performance against targets.
• Coach, lead, motivate and develop the team to deliver outstanding service.

Skills

People management

Operations management

Sales optimization

Team leadership

Coaching and development

Customer service focus

Job description

Flow Recruitment Ltd is seeking an ambitious General Manager to lead a busy hospitality and leisure centre in the UK. You will be empowered to shape operations, drive profit, and coach a vibrant team to deliver exceptional guest experiences.

You will own the performance across Food, Drink, Amusements and Bowling/Golf, manage budgets and KPIs, and ensure high standards while working nights and weekends in a fast-paced environment.