Automotive Centre Manager - Lead a High-Performance Team

HiQ Tyres and Autocare; Birmingham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Employee discounts on all HiQ Group 服务

EV & Hybrid training courses

MOT Testing License training

REACT Training

Company Sick Pay

Refer a friend scheme

30 days holiday inclusive of bank hols

Job summary

HiQ Tyres & Autocare is seeking a Centre Manager in Birmingham to lead a skilled automotive technical team and drive operational excellence. You will manage performance, costs, and customer relationships to deliver top service levels and profitable results.

The ideal candidate combines strong leadership with strategic planning and a proven track record of achieving KPIs. This role offers a clear path for career progression within a growing brand and a supportive work environment.

Qualifications

• Proven experience in managing technical automotive teams in a fast-paced environment.
• Strong leadership and people-management skills across diverse teams.
• Solid understanding of operational performance management and KPIs.
• Experience in managing costs, margins and maximising profitability.
• Strategic thinking and ability to plan and implement projects.
• Excellent communication and relationship-building with customers and internal stakeholders.

Responsibilities

• Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
• Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
• Ensure that operational performance consistently meets Company and customer KPIs and SLAs.
• Oversee stores costs and margins, driving improvements where necessary.
• Maximise profit and turnover through effective resource management and operational excellence.
• Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
• Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals are consistently achieved.
• Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
• Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.

Skills

Team leadership

Operations management

KPI management

Cost control

Strategic thinking

Customer relations

Project management

Job description

HiQ Tyres & Autocare is seeking a Centre Manager in Birmingham to lead a skilled automotive technical team and drive operational excellence. You will manage performance, costs, and customer relationships to deliver top service levels and profitable results.

The ideal candidate combines strong leadership with strategic planning and a proven track record of achieving KPIs. This role offers a clear path for career progression within a growing brand and a supportive work environment.