Automotive Business Lead — Growth & Customer Experience

Lithia; Sheffield; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

33 days holiday including bank

Company car

Salary sacrifice for car

Family health care

Life assurance

Exclusive discounts

Volunteer day

Cycle to work

Internal referral rewards

Job summary

Evans Halshaw MG Sheffield, part of Lithia UK, seeks a Head of Business to drive financial success across departments, coach teams, and ensure FCA compliance. This pivotal role will shape the site’s strategy, performance, and customer experience.

You will lead new and used car sales, aftersales, and related services while fostering a culture of excellence, development, and accountability. Competitive package includes bonus and company car.

Qualifications

• Proven top-performer at leadership level in automotive sector.
• Knowledge of vehicle consumer credit and trade practice legislation.
• Able to drive budgets and coach high-performing teams.
• Strong customer service mindset and excellent communication skills.

Responsibilities

• Deliver top financial results across departments with a first-class associate and customer experience.
• Ensure processes and FCA-regulation compliance and showroom standards.
• Coach teams to deliver outstanding service across all touchpoints.
• Lead all dealership areas: new/used car sales, parts, labour and aftersales care.
• Recruit, develop and retain talent with regular reviews and progression plans.
• Build manufacturer relationships and implement brand strategies to a high level.

Skills

Leadership

Customer focus

Budget management

Strategic thinking

Job description

Evans Halshaw MG Sheffield, part of Lithia UK, seeks a Head of Business to drive financial success across departments, coach teams, and ensure FCA compliance. This pivotal role will shape the site’s strategy, performance, and customer experience.

You will lead new and used car sales, aftersales, and related services while fostering a culture of excellence, development, and accountability. Competitive package includes bonus and company car.