Automation Technical Manager Doors, Gates, Barriers & Shutters

ABCA Group; Greater Manchester; In loco; GBP 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits & Holidays

Descrizione del lavoro

ABCA Group in the United Kingdom is seeking a Technical Support (Office Based) to oversee planning, scheduling, system compliance and performance control of engineering operations in the region. You will coordinate and optimise engineer workloads, monitor KPIs and ensure data integrity across CASH and related systems.

The role requires a technical background in Fire and Security, strong analytical and communication skills, and the ability to drive continuous improvement while coordinating with

Competenze

• Experience in service planning, scheduling, or operations.
• Strong understanding of Fire & Security service environment.
• Experience with service management systems (CASH desirable)

Mansioni

• Plan and optimise engineer scheduling and workload distribution.
• Monitor performance across KPIs including Revenue, First Time Fix, Utilisation and Open Calls.
• Ensure CASH system updates and data integrity across all systems.
• Coordinate emergencies and high-priority works with field teams and subcontractors.
• Identify process inefficiencies and drive continuous improvement.

Conoscenze

Scheduling

Analytical skills

Communication

Problem solving

Multitasking

Strumenti

CASH system

Descrizione del lavoro

Up to £45k | Office-Based | Permanent Position | Company Benefits & Holidays | Full-Time The Technical Support (Office Based) is responsible for overseeing planning, coordination, system compliance, and performance control of engineering operations within the region. This role would require you to have a technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs.

What You’ll Be Doing:

1. Planning & Scheduling Oversight

• Manage and optimize engineer scheduling and workload distribution
• Ensure efficient route planning and job allocation
• Balance reactive, PPM, and remedial workloads
• Work closely with field-based managers to align resources

2. Performance Monitoring & Control

• Monitor performance across the four pillars: Revenue, First Time Fixm, Utilization, and Open Calls
• Monitor daily/weekly performance reports
• Identify trends, risks, and underperformance
• Drive corrective actions with field managers

3. System & Process Compliance

• Ensure engineers update CASH system in real time
• Monitor job progression, time allocation, and completion data
• Validate travel time and job accuracy
• Ensure data integrity across all systems

4. Operational Support

• Act as escalation point for scheduling and planning issues
• Support coordination of emergency and high priority works
• Liaise with subcontractors and third parties where required
• Ensure smooth communication between office and field teams

5. Continuous Improvement

• Identify process inefficiencies and implement improvements
• Support automation and system enhancements
• Drive consistency in operational processes

Key Performance Indicators

• Scheduling Efficiency
• Engineer Utilisation
• Open Call Backlog Reduction
• System Compliance (CASH accuracy)
• SLA Performance
• Data Accuracy & Reporting Quality
• Experience in service planning, scheduling, or operations
• Strong understanding of Fire & Security service environment
• Experience with service management systems (CASH desirable)
• Strong analytical and reporting capability

Personal Attributes

• Highly organised and detail-focused
• Data-driven mindset
• Strong communicator
• Problem-solving and proactive
• Able to manage multiple priorities

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