Automation & Service Improvement Engineer – Birmingham

Wagstaff Recruitment; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Cycle to work

EV leasing

Holiday entitlement

Discount scheme

Life assurance

Health & wellbeing

Training & qualifications

Job summary

Wagstaff Recruitment is recruiting an IT Automation & Service Improvement Engineer for Birmingham, a hybrid role focused on automation, operational efficiency and continuous service improvement. You will identify manual tasks, implement automation, build improvement roadmaps, review service performance, and collaborate with technical, project and support teams to deliver better service delivery.

The role offers a competitive salary of £40k-£55k, 31 days holiday, and various benefits, with

Qualifications

• Experience in automating IT processes and driving efficiency.
• Experience in process improvement and workflow optimisation.
• Strong analytical and data-driven problem-solving abilities.
• Excellent communication, translating technical info for varied audiences.

Responsibilities

• Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency.
• Analysing operational processes and building improvement roadmaps with measurable outcomes.
• Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
• Developing and standardising processes for onboarding, service transitions and ongoing service delivery.
• Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
• Supporting the development of reporting, dashboards and operational insights.
• Contributing to future service development and technical solution design where required.

Skills

Automation

Process improvement

Scripting

Data-driven

Tools

NinjaOne

Halo

Ruckus

Bitdefender

SonicWall

RMM platforms

Backups

Job description

IT Automation & Service Improvement Engineer – Birmingham (hybrid) – £40k-£55k

We’re looking for an IT Automation & Service Improvement Engineer to join a growing technology services team in a newly created role focused on automation, operational efficiency and continuous service improvement.

This position would suit someone who enjoys identifying problems, streamlining processes and finding smarter ways of working. You’ll work across a range of managed services, helping to reduce manual effort, improve service quality and drive operational excellence through automation and process improvement.

Benefits

• Enhanced holiday allowance (option to buy and sell days)
• Cycle to work scheme and electric vehicle leasing scheme
• Discount scheme
• Life assurance
• Health and wellbeing
• Training and qualifications
• + more!

What You’ll Be Doing as an IT Automation & Service Improvement Engineer

• Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency.
• Analysing operational processes and building improvement roadmaps with measurable outcomes.
• Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
• Developing and standardising processes for onboarding, service transitions and ongoing service delivery.
• Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
• Supporting the development of reporting, dashboards and operational insights.
• Contributing to future service development and technical solution design where required.

What We’re Looking For in the IT Automation & Service Improvement Engineer

• Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment.
• Experience of automation, process improvement, workflow optimisation, scripting or systems integration.
• Strong analytical skills and a data‑driven approach to problem solving.
• Excellent communication skills with the ability to translate technical information for different audiences.
• A proactive mindset with a genuine interest in improving how services are delivered.
• Ideally some experience withany of the following – Experience with NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR or Backups..

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Job Tenure: Permanent

Salary: £40000 – £55000 per annum + 31 days holiday, discount + more

Location: Birmingham, West Midlands