Automation & Service Improvement Engineer (Hybrid)

Wagstaff Recruitment

Birmingham

Hybrid

GBP 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Cycle to work

EV leasing

Holiday entitlement

Discount scheme

Life assurance

Health & wellbeing

Training & qualifications

Job summary

Wagstaff Recruitment is recruiting an IT Automation & Service Improvement Engineer for Birmingham, a hybrid role focused on automation, operational efficiency and continuous service improvement. You will identify manual tasks, implement automation, build improvement roadmaps, review service performance, and collaborate with technical, project and support teams to deliver better service delivery.

The role offers a competitive salary of £40k-£55k, 31 days holiday, and various benefits, with

Qualifications

Experience in automating IT processes and driving efficiency.
Experience in process improvement and workflow optimisation.
Strong analytical and data-driven problem-solving abilities.
Excellent communication, translating technical info for varied audiences.

Responsibilities

Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency.
Analysing operational processes and building improvement roadmaps with measurable outcomes.
Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
Developing and standardising processes for onboarding, service transitions and ongoing service delivery.
Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
Supporting the development of reporting, dashboards and operational insights.
Contributing to future service development and technical solution design where required.