Automation Operations Manager – AI & Power Platform

IT Recruitment Solutions; Brighton; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

Great benefits

Free parking

Hybrid working

1 day onsite in Brighton office

Occasional travel

Job summary

IT Recruitment Solutions is seeking an Automation Operations Manager to lead a growing automation estate within a highly regulated organisation. You will define support models, runbooks and incident management across Power Platform, RPA and Azure-based services.

The role emphasizes leadership of outsourced teams, strong governance and proactive service improvement. The position offers hybrid working with one day per week onsite at a Brighton office, occasional travel, and a competitive salary in

Qualifications

• 10+ years in IT operations, app support, or automation leadership.
• 5+ years managing outsourced or MSP teams against SLAs.
• Experience with Power Platform, RPA and workflow platforms.
• ITIL-aligned incident, problem, change and release management.
• Azure or cloud-based services and operational practices.
• Monitoring of platform performance, telemetry, logs and capacity.
• Producing runbooks, support models and performance reporting.
• Managing suppliers and senior stakeholders.
• Security, access controls, governance and compliance.

Responsibilities

• Serve as senior escalation point for major incidents and outages.
• Own service performance and ensure effective incident management.
• Oversee change, release, and problem management activities.
• Monitor health, capacity and runbooks; drive improvements.
• Lead root-cause investigations and service improvements.
• Maintain audit evidence and service reporting for governance.
• Coordinate with suppliers and cross-functional teams and stakeholders.

Skills

Power Platform

RPA

Azure

ITIL

Incident management

Education

ITIL certification

Tools

Azure Logic Apps

Alteryx

Copilot agents

Azure AI Foundry

Job description

Automation Operations Manager – AI & Power Platform

An Automation Operations Manager is required to join a newly established team within a large, highly regulated organisation undergoing significant digital transformation.

This is a senior operational leadership role responsible for ensuring a growing estate of automation platforms, AI-enabled services and production solutions remains reliable, secure and resilient. You’ll define how these services are supported and continuously improved, while ensuring operational requirements are considered throughout the full solution lifecycle.

You’ll work closely with engineering, architecture, integration and platform teams across technologies including Power Platform, RPA, Azure Logic Apps, Alteryx, Copilot agents and Azure AI Foundry.

You’ll act as the senior escalation point for major incidents, take ownership of service performance and ensure effective incident, problem, change and release management. The role will also involve monitoring platform health and capacity, leading root-cause investigations, overseeing operational readiness and maintaining runbooks, support models, audit evidence and service reporting.

We are looking for an Automation Operations Manager with experience in:

• At least 10 years’ experience across IT operations, application support, automation operations or operational leadership
• At least five years’ experience managing outsourced or managed service support teams against demanding SLAs
• Supporting automation technologies such as Power Platform, RPA, workflow platforms etc
• Major incident management, root-cause analysis and long-term service improvement
• Incident, problem, change and release management within an ITIL-aligned environment
• Azure or comparable cloud-based services and operational practices
• Monitoring platform performance, telemetry, logs, service trends and capacity
• Managing operational readiness, deployment support, patching and release activity
• Producing operational documentation, runbooks, support models and performance reporting
• Managing suppliers, technical teams and senior stakeholders
• Security, access controls, governance and operational compliance

ITIL certification is essential, and Microsoft, Azure, Power Platform or RPA certifications are nice to have.

They are offering a salary of £70,000 - £85,000 plus

• great benefits
• free parking
• hybrid working
• 1 day a week onsite in their office in Brighton East Sussex
• occasional travel between nearby offices