Auto Service Center Manager — Flexible Schedule

Bridgestone Americas, Inc.; Turves Green; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

ASE training

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) is hiring a Service Manager to lead auto service technicians and deliver exceptional customer care. You will assign work, train staff, and ensure quality standards while driving service sales and maintaining relationships with customers.

The role emphasizes recruiting, coaching, and coordinating between front and back shop operations to optimize revenue and customer satisfaction. A strong automotive background and leadership ability are essential.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Problem solving

Inventory management

Scheduling

Equipment maintenance

Leadership

Communication skills

Recruiting technicians

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is hiring a Service Manager to lead auto service technicians and deliver exceptional customer care. You will assign work, train staff, and ensure quality standards while driving service sales and maintaining relationships with customers.

The role emphasizes recruiting, coaching, and coordinating between front and back shop operations to optimize revenue and customer satisfaction. A strong automotive background and leadership ability are essential.