Senior Technical Specialist

Sky; Livingston; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Sky Q access

Sky Glass exclusive rate

Pension

Private healthcare

Discounted mobile and broadband

Sky VIP rewards

Job summary

Sky is seeking a Senior Technical Specialist in its Client Technology team within Global Enterprise IT. You will lead endpoint management initiatives, drive security controls, and deliver reliable, compliant endpoint services across Windows and mobile ecosystems, while mentoring engineers and guiding complex incidents.

The role emphasizes designing and implementing standardized processes, leveraging Intune and CyberArk, and shaping the technology roadmap.

Qualifications

• Experience with Unified Endpoint Management (Windows) in a large organisation.
• Experience leading technical change, service improvement initiatives and major incidents.
• Strong fault-finding, diagnostic and problem-solving skills with scripting or automation.
• Clear written and verbal communication for technical and non-technical audiences.
• Ability to influence stakeholders and mentor engineers within a team.
• Collaborative, reliable, detail-oriented approach to high-quality service delivery.

Responsibilities

• Lead Unified Endpoint Management across the estate, using Microsoft Intune to manage Windows and mobile devices, policies, compliance settings and patching.
• Manage CyberArk Endpoint Privilege Manager policies and build Privileged Access Workstation devices using Intune configuration and security policies.
• Lead the design and review of endpoint management solutions, define engineering standards and operational processes.
• Provide technical leadership, mentor juniors, and communicate updates to technical and non-technical audiences.
• Lead complex investigations, major incidents and root cause analysis, while supporting requests and platform upgrades.
• Shape the endpoint technology roadmap and drive automation via PowerShell, APIs and modern tooling; participate in on-call rota.

Skills

Endpoint management

Cyber security

Automation

Mentoring

Tools

Microsoft Intune

CyberArk Endpoint Privilege Manager

PowerShell

APIs

Job description

Job Description

We believe in better. And we make it happen.

Job Description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Senior Technical Specialist in our Client Technology team within Global Enterprise IT You’ll help keep Sky’s windows and mobile estate secure, compliant and reliable by delivering endpoint management. You’ll provide technical leadership across vulnerability remediation, endpoint hardening, patching, privileged access workstation delivery, operational support, change delivery and continuous service improvement.

What You'll Do

• Lead Unified Endpoint Management across the estate, using Microsoft Intune to manage windows and mobile, policies, compliance settings, security controls, functionality and patching, and creating accurate profiles, configurations and deployment policies.
• Manage CyberArk Endpoint Privilege Manager policies and build and maintain Privileged Access Workstation devices using Intune configuration, compliance and security policies.
• Lead the design and review of endpoint management solutions, define engineering standards, operational processes and platform best practices, and maintain high-quality processes, standards and operational guidance.
• Provide technical leadership and subject matter expertise, mentor junior colleagues, share knowledge, influence stakeholders and provide clear updates to technical and non-technical audiences.
• Lead complex investigations, major incidents and root cause analysis, while supporting service requests, project delivery, platform upgrades, change activity and improvements aligned with business, operational and security needs.
• Shape the endpoint technology roadmap and long-term platform strategy, drive automation and engineering efficiency through PowerShell, APIs and modern management tooling, and provide out-of-hours support through the team on-call rota.

What You'll Bring

• Substantial experience with Unified Endpoint Management and enterprise endpoint support (windows) in a large organisation, with a strong understanding of endpoint security, compliance and enterprise management practices.
• Experience leading technical change, service improvement initiatives, complex investigations, major incidents and root cause analysis.
• Strong fault-finding, diagnostic and problem-solving skills, supported by scripting or automation experience using PowerShell and/or APIs.
• Clear written and verbal communication skills, including documenting platform changes and workflows and explaining technical concepts to technical and non-technical audiences.
• Proven ability to influence stakeholders, mentor engineers and develop technical capability within a team.
• A collaborative approach, with the reliability, accuracy, consistency and attention to detail required to deliver a high-quality service.

Team Overview

Our Global Enterprise IT team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively, wherever they are. The team is built around five core capabilities: Enterprise Resource Planning platforms, workplace solutions, enablement and automation, value stream realisation and governance, and transformation and change management.

The rewards

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & How You'll Work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your Office Space

Osterley or Livingston

Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. You can also use our free shuttle buses to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. The campus includes bike shelters and showers, subsidised restaurants and cafés, a Waitrose, a subsidised gym and a cinema.

Livingston: Our Livingston campus is a free shuttle bus journey from Livingston North train station and the town centre, with onsite parking for cars, motorbikes and bicycles. You’ll also find a subsidised canteen and onsite gym.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions, we may have to withdraw the offer.