Aura Experience Leader: Luxury Guest Journey Architect

Meliá Hotels International; Greater London; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

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Job summary

Join Meliá Hotels International in London as Aura Manager to bring the ME brand to life by shaping guest experiences. You will craft emotionally engaging, culturally relevant journeys that reflect the brand’s lifestyle positioning and deliver value and connection across the guest cycle.

You will lead luxury service delivery, curate end-to-end guest journeys, and build relationships with VIP and high-value guests, while collaborating with Marketing for events and brand programming.

Qualifications

• Experience in luxury or lifestyle hospitality environments.
• Background in Guest Experience, Front Office leadership, VIP relations or concierge.
• Strong understanding of high-end service and personalised guest journeys.
• Charismatic, emotionally intelligent and guest-focused approach.
• Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy).
• Excellent communication and interpersonal skills.
• Ability to think strategically and execute operationally.
• Strong organisational skills and attention to detail.

Responsibilities

• Bring the ME brand to life through service style, guest interaction and atmosphere.
• Curate and elevate the end-to-end guest journey, from arrival to departure.
• Build strong relationships with VIP, loyal and high-value guests.
• Anticipate guest needs and deliver personalised, meaningful experiences.
• Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy.
• Collaborate with Marketing to support events, activations and cultural programming.
• Identify opportunities to enhance guest experience and perceived value.
• Monitor guest feedback and implement continuous improvements.
• Coordinate with all departments to ensure seamless and elevated service delivery.
• Contribute to the development of signature touchpoints and brand-led experiences.

Skills

Guest Experience

Front Office leadership

VIP relations

Concierge service

Job description

Join Meliá Hotels International in London as Aura Manager to bring the ME brand to life by shaping guest experiences. You will craft emotionally engaging, culturally relevant journeys that reflect the brand’s lifestyle positioning and deliver value and connection across the guest cycle.

You will lead luxury service delivery, curate end-to-end guest journeys, and build relationships with VIP and high-value guests, while collaborating with Marketing for events and brand programming.