Auditor

Rock Recruitment; West Kirby; On-site; GBP 27,000 - 33,000; Full time

Job summary

Rock Recruitment is seeking an Auditor to join our Water Efficiency team. The role involves visiting customers' homes to install light-touch water-saving devices, detect leaks, and deliver tailored advice to reduce water use.

You will manage your own schedule to hit installation and service targets, maintain accurate records, and ensure safety and compliance on every site visit. A proactive attitude and strong communication skills are essential to delivering excellent customer service.

Qualifications

• Energetic, organised and customer-focused mindset.
• Excellent communication skills and ability to manage workload.
• Willingness to visit customers' homes and install devices.

Responsibilities

• Install light-touch water-saving devices in customers' homes
• Identify and repair minor leaks within training remit
• Carry out Home Water MOTs, including meter readings and leak checks
• Provide tailored water efficiency and behavioural change advice to customers
• Manage daily appointments using the project CRM system
• Collaborate with the Plumbing Supervisor to achieve targets
• Ensure health, safety and compliance on all visits

Skills

Customer service

Communication skills

Time management

Proactive attitude

Tools

CRM system

Job description

Job Description

Role: Auditor

Pay: £30,000 per annum plus incentives

Location: Liverpool / Wirral

• We are seeking an energetic, organised, and customer-focused team member to join our growing Water Efficiency team.
• This hands-on role involves visiting customers' homes to install water-saving devices, resolve minor internal leaks, and provide tailored advice on reducing water use.
• The ideal candidate will have a proactive, can-do attitude, excellent communication skills, and the ability to manage their own workload to meet installation and service targets.
• You’ll play a key role in helping households save water, improve efficiency, and reduce waste - all while delivering exceptional customer service.

Key Areas of Responsibly

• Water Saving Device Installation (light-touch)
• Leak Detection & Minor Repairs
• Customer Engagement Advice
• Home Water MOTs
• Project Delivery and Target Achievement
• Health, Safety & Compliance

Key Tasks

• Install light-touch water-saving devices in customers' homes
• Identify and repair minor leaks within your training remit
• Carry out Home Water MOTs, including meter readings, flow rate tests, and leak checks
• Provide tailored water efficiency and behavioural change advice to customers
• Manage daily appointments using the project CRM system and ensure timely, high-quality completion of work
• Maintain accurate stock levels and follow all Health & Safety guidelines
• Collaborate with the Plumbing Supervisor and wider project team to achieve targets