Audiology Services Lead — Patient‑Focused Ops Manager

York And Scarborough Teaching Hospitals Nhs Foundation Trust; York and North Yorkshire; Sur place; GBP 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work

Résumé du poste

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Service Manager for Audiology to lead daily operations and line-manage administrative staff. You will work closely with clinical and non-clinical teams to ensure a patient-centred, efficient service.

The role requires strong communication, delegation and problem-solving skills, with a flexible approach and focus on patient care in a busy environment. The post involves occasional travel to other sites as needed.

Qualifications

• Educated to degree level or equivalent experience.
• Minimum 3 years’ administrative experience, including at least 1 year in staff management/supervisory role.
• Experience dealing with sensitive and/or complex situations.

Responsabilités

• Provide management support on a daily basis to ensure smooth running of the Audiology service.
• Assist the Operational Service Manager in planning the service and managing patient activity through the pathway.
• Investigate and respond to patient complaints in line with Trust policy.

Connaissances

Organisation

Communication

Judgement

Formation

Degree level

Description du poste

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Service Manager for Audiology to lead daily operations and line-manage administrative staff. You will work closely with clinical and non-clinical teams to ensure a patient-centred, efficient service.

The role requires strong communication, delegation and problem-solving skills, with a flexible approach and focus on patient care in a busy environment. The post involves occasional travel to other sites as needed.