Audiology Outpatient Admin/Receptionist

Transformationunitgm; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking an enthusiastic Audiology Admin Officer/Receptionist. In this role, you will perform clerical support in a busy department, handling patient appointments and providing excellent customer service. The position is full-time and offers a competitive salary aligned with NHS Band 2 standards, within a supportive team environment.

Qualifications

• Experience of using NHS systems and processes.
• Customer service experience or proven experience working with the general public.

Responsibilities

• Provide clerical support to the Audiology team.
• Arrange transport for patients and perform general reception duties.
• Respond to patient calls and book appointments.

Skills

Digital skills

Good organisation skills

Verbal communication

Education

Educated to GCSE level/BTEC or equivalent

Tools

Microsoft Office

Job description

Main area Audiology Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 8.30 - 16.30) Job ref 349-MRI-7135710-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Withington Community Hospital Town Manchester Salary £24,169 per annum (pro rata) Salary period Yearly Closing 17/06/2025 23:59

Audiology Outpatient Admin/Receptionist

Band 2

Job overview

Audiology Admin Officer/Receptionist Audiology Department 37.5 hours per week Band 2

This post is based at Withington Community Hospital

We are looking for an enthusiastic and motivated person to join our friendly Audiology team based at Withington Community Hospital. You will be responsible for providing clerical support to the Audiology team; including reception duties, answer the phone to patients, adhering to referral processes, booking of patient appointments and other general administration duties.

You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.

Main duties of the job

- Arrange transport for patients to attend their appointments.

- General reception duties, checking patients in for their appointments
- To provide telephone service to the departments by receiving calls to offer appropriate appointments within the identified timescale and generate letter from HIVE and the bespoke Audiology IT system called Auditbase.
- Assist senor staff to co-ordinate and schedule procedures
- Arrange for interpreters for patients as necessary.
- Ensure supply of stationery for the effective clerical running of the reception and office area.
- Responsible for opening and distributing post.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] .

We’re looking forward to hearing from you!

Person specification

Education

• Educated to GCSE level/BTEC or equivalent

Knowledge/Experience

• Can demonstrate understanding of IT systems
• Microsoft
• Windows
• Knowledge of NHS
• Experience of using NHS systems and processes
• Customer service experience or proven experience of working with the general public

Skills

• Digital skills (microsoft office)
• Good organisation skills
• Verbal communication with the ability to engage effectively in dialogue with individuals at all levels
• Confident and professional when using the telephone

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.