Night Receptionist

Hyatt Hotels Corporation; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Hyatt Hotels as a Night Receptionist, where you'll provide exceptional reception experiences. Responsibilities include checking in guests, maintaining high service levels, and fulfilling night audit procedures. Experience in a hotel setting and a passion for customer service are desired. Enjoy benefits like complimentary nights, dining discounts, and career growth opportunities.

Benefits

12 complimentary hotel nights per year

Discounted hotel stays for friends and family

Free meals on duty

50% dining discount at selected Hyatt hotels

Uniform provided and laundered for free

Refer a Friend bonus of £500

Holiday allowance increases with service length

Opportunities for continuous learning and development

Qualifications

• Experience in a similar role, preferably within a prestigious hotel environment.
• Passionate about customer service.
• Eager to grow and develop.

Responsibilities

• Demonstrating high levels of customer service at all times.
• Checking guests in/out and completing night audit procedures.
• Assisting guests with queries during their stay.

Skills

Customer service

Communication

Attention to detail

Job description

Hyatt is a place of learning – similar to a university. The company offers numerous opportunities for professional and personal growth.

As a Nights Receptionist, you are responsible for providing a superior reception experience for our guests. Key responsibilities include:

1. Demonstrating high levels of customer service at all times
2. Checking guests in/out and completing night audit procedures as required
3. Assisting guests with queries during their stay
4. Ensuring compliance with all Fire Life Safety protocols
5. Attending all required training courses
6. Having good knowledge of World of Hyatt membership benefits and statuses
7. Registering guests promptly with all necessary information to ensure comfort and Hyatt standards
8. Updating guest information immediately and accurately in the system
9. Filing all Registration Cards and backups from other outlets before shift end
10. Charging all virtual card payments for next-day arrivals
11. Inserting and following up on wake-up calls requested by guests
12. Answering phones professionally according to Hyatt standards
13. Maintaining an accurate filing system
14. Printing breakfast reports for the F&B team

About you

Ideally, you have experience in a similar role, preferably within a prestigious hotel environment. You are passionate about customer service and eager to grow and develop.

If you are a dynamic, sociable, and talented individual seeking to join a fun and vibrant team, we would love to meet you.

Benefits of being a Night Receptionist include:

• 12 complimentary hotel nights per year of service across Hyatt Hotels
• Discounted hotel stays for you, family, and friends from day one
• Free meals on duty
• 50% dining discount at selected Hyatt hotels
• Uniform provided and laundered for free
• Refer a Friend bonus of £500 per colleague introduced
• Holiday allowance increases with service length
• Opportunities for continuous learning, development, and career progression across Hyatt worldwide
• And much more!

**Terms & Conditions apply**

About Hyatt Regency and Hyatt House Manchester

Hyatt Regency and Hyatt House Manchester are two world-class hotels in one building, with 328 rooms. Hyatt Regency features upscale amenities including guest rooms, a restaurant, bar, gym, and conference facilities. Hyatt House offers modern suites with fully equipped kitchens and laundry facilities, providing a home-from-home experience.

At Hyatt, we care for people so they can be their best, guided by our values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Joining Hyatt means becoming part of a family with over 1,100 hotels in more than 70 countries, recognized as a UK Great Place to Work!

Next Steps: Apply today for the Night Receptionist role and start your journey with Hyatt Hotels!

This role is subject to right-to-work checks as per UK employment law.