Audiology Admin Officer

Transformation Unit; Doncaster, Worksop, Retford; Remote; GBP 26,000 - 27,000; Part time

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Part-time Band 3 Audiology Admin Clerk (30 hours/week) to provide essential admin support across multiple sites. The role includes processing referrals, booking appointments, and secretarial tasks for the Hearing Rehabilitation Centre.

The post covers both Adult and Paediatric services with a focus on patient-centred care within a busy NHS environment. DBS checks and compliance are part of the selection process.

Qualifications

• Experience working with the general public.
• Experience in a busy, demanding office environment.
• Experience handling telephone calls.
• Knowledge of CAMIS and Audit Base systems.
• Excellent knowledge of Microsoft packages.

Responsibilities

• Provide admin support for Audiology services across multiple sites.
• Process referrals and bookings; manage waiting lists and pathways.
• Provide secretarial services to Hearing Rehabilitation Centre.
• Liaise with Team Leader on activity issues and service management.
• Communicate effectively with patients and colleagues.

Skills

Public experience

Office administration

Workload management

Telephone handling

Microsoft Office

Patient-facing

Hearing difficulties awareness

Education

GCSE Maths C or equivalent

GCSE English C or equivalent

NVQ 2/3 Administration

Tools

CAMIS

Audit Base

Microsoft Office Suite

Job description

Main area Audiology Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (Monday, Tuesday, Thursday & Friday (9am - 5pm) with Wednesdays Off) Job ref 272-8246392

Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Sandringham Health Centre, Hearing Rehabilitation Town Intake Salary £25,760 - £27,476 Pro Rata Per Annum Salary period Yearly Closing 22/10/2026 23:59

Band 3

Job overview

The post holder will work across different sites within the Trust working with patients and family members with hearing and communication difficulties.

The post holder will perform admin and clerical work to aid the running of the service and is expected to use his/her own initiative and skills in accordance with the Department’s requirements. This role covers both Adults and Paediatrics.

Main duties of the job

Work at different sites across the Trust including Sandringham Road Clinic, Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Provide admin support for both Adult and Paediatric Audiology Services.

All duties and responsibilities of a clerical band 2 role.

Processing new referrals and internal referrals into the service.

Booking of all appointments and associated paperwork, this includes a good working knowledge of complex pathways. Along with effectively using Audiology waiting lists, including validation as and when required.

Provide secretarial service to the Hearing Rehabilitation Centre including typing of all correspondence, minutes of meetings, reports, tables etc.

Undertake a wide range of work procedures requiring knowledge of software programmes and secretarial procedures and knowledge acquired through relevant courses, training and experience

Communicate effectively with people who have hearing and communication difficulties

Communicate with people on various levels e.g. patients and Consultants

Liaise closely with the Team Leader/Service Manager on activity issues to ensure good management of service.

Use empathy when dealing with anxious or distressed patients and relatives.

Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device.

Any other duties as identified by the Admin Team Leader

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Knowledge & Experience

• Experience working with the general public
• Experience of working in a busy and demanding office
• Experience planning and organising workloads
• Experience handling telephone calls
• Excellent knowledge of Microsoft packages and associated software
• Experience within an administration role
• Experience working in a patient facing post
• Previous experience working with people with hearing and communication difficulties
• Previous hospital, social care of similar experience
• Knowledge of the Trusts patient management system (CAMIS)
• Knowledge of the audiology patient management system (Audit Base)

Qualifications & Training

• GCSE Maths grade C or above (or equivalent)
• GCSE English grade C or above (or equivalent)
• Competent use of basic computer programmes
• NVQ 2/3 Administration

Personal Attributes & Skills

• Good verbal and written communication skills
• Tactful
• Friendly and approachable
• Ability to work within a team
• Ability to communicate at all levels including with senior members of the team
• Ability to cope with challenging conversations/situations
• Ability to work unsupervised
• Ability to work to deadlines and prioritise workload
• Ability to grasp new concepts
• Self-motivated
• Flexible
• Positive attitude towards the work environment
• To have an awareness of the sensitive nature of patient information, ensuring it is stored and disposed of in an appropriate way
• Ability to remain calm under pressure
• Awareness of own limitations and knowing when to escape to senior team members

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.

2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers

3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if we receive a high number of applicants, please complete and submit your application in good time to avoid disappointment.